Keyboard shortcuts used in a System Center 2012 Configuration Manager Remote Desktop session may be intercepted by a Remote Control viewer session

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Article ID: 2690414 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • On computer A, you start a Microsoft System Center 2012 Configuration Manager Remote Control viewer session to computer B.
  • On computer C, you start a Remote Desktop session to computer A.
  • You bring the Remote Desktop session to the foreground on computer C.
  • You use keyboard shortcuts in the Remote Desktop session on computer C to perform functions.

In this scenario, functions that you perform by using keyboard shortcuts in the Remote Desktop session may be intercepted by the Remote Control viewer session on computer A.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

The following table lists examples of how a keyboard shortcut in a Remote Desktop session may affect the Remote Control session in this scenario.

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Keyboard shortcutDescriptionEffect
Alt+Page UpSwitches between programs from left to right.The keystrokes are captured by computer A.
Alt+Page DownSwitches between programs from right to left.The keystrokes are captured by computer A.
Alt+InsertCycles through programs in the order in which they were opened.The keystrokes are captured by computer A.
Alt+HomeDisplays the Start menu.The keystrokes are captured by computer A.
Ctrl+Alt+EndDisplays the Windows Security screen.The keystrokes are captured by both computer A and computer B. Both computers move to the security desktop.
Alt+DeleteDisplays the Windows menu.The keystrokes are captured by computer B and display the Windows menu as intended.
Ctrl+Alt+minus sign on the numeric keypadCopies the active window within the local computer to the remote computer's clipboard.The keystrokes are captured by computer A.
Ctrl+Alt+plus sign on the numeric keypadCopies the local computer's window area to the remote computer's clipboard.The keystrokes are captured by computer A.

Properties

Article ID: 2690414 - Last Review: July 9, 2012 - Revision: 2.0
APPLIES TO
  • Microsoft System Center 2012 Configuration Manager
Keywords: 
kbtshoot kbprb kbexpertiseinter kbsurveynew KB2690414

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