Article ID: 269047 - View products that this article applies to.
This article was previously published under Q269047
This article has been archived. It is offered "as is" and will no longer be updated.
When you reduce the size of your Outlook form window and then click the drop-down arrow to access buttons that do not fit on the command bar, Outlook may quit and you may receive the following error message:
OUTLOOK.EXE - Application Error The instruction at "0x30a5a377" referenced memory at "0x00000030". The memory could not be "read".
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
The English-language version of this fix should have the following file attributes or later:
You must apply the Microsoft Office 2000 Service Release 1 (SR-1) before you use this hotfix.
File name Version --------------------------- Emsmdb32.dll 5.5.3136.0 Envelope.dll 18.104.22.16801 Msmapi32.dll 5.5.3134.0 Omi9.dll 5.5.3134.0 Omint.dll 5.5.3134.0 Outex.dll 8.30.3133.0 Outllib.dll 22.214.171.12421 Outllibr.dll 126.96.36.19921 Sendto9.dll 188.8.131.5201
Microsoft has confirmed this to be a problem in Microsoft Outlook 2000 and Outlook 2000 SR1.
A supported hotfix for this problem is now available through Microsoft Product Support Services.