XADM: Information Store Receives Access Violation on LAST or NEXT Command

Retired KB Content Disclaimer

View products that this article applies to.

This article was previously published under Q269076

Expand all | Collapse all

SYMPTOMS

When a Network News Transfer Protocol (NNTP) client logs on to an Exchange Server computer that is configured as an NNTP server and the client issues a "LAST" or "NEXT" command, the information store service may stop unexpectedly because an access violation occurs. The Dr.Watson log or the User.dmp file contains a stack dump that is similar to the following:

FramePtr  RetAddr   Param1   Param2   Param3   Function Name
1143f984  78021646  1143f99c 011315b7 1143fdf0 0x7801031c
1143f9bc  006172b5  1143f9e0 00000400 01131598 0x78021646
1143fdd4  00613d86  01131598 00613df0 14c4f608 STORE!NNTPCON::HrSendStatusResponse
1143fecc  00616633  00000015 00000001 14c4bfd8 STORE!NNTPCON::EcLast
1143fef8  006162f4  0111af68 0000000c 0000000c STORE!NNTPCON::EcOnCmd
1143fef8  006162f4  0111af68 0000000c 0000000c STORE!NNTPCON::EcOnCmd+0x332

Back to the top

CAUSE

The issue can occur if the information store sends a message in response to the client that issued the LAST or NEXT command. Because the related message has a percent sign in the message ID, the information store incorrectly processes the character as a type field character when the response message is composed, which results in an access violation.

Back to the top

RESOLUTION

To resolve this problem, obtain the latest service pack for Exchange Server 5.5. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

191014 (http://support.microsoft.com/kb/191014/EN-US/ ) XGEN: How to Obtain the latest Exchange Server 5.5 Service Pack

Back to the top

STATUS

Microsoft has confirmed that this is a problem in Microsoft Exchange Server version 5.5. This problem was first corrected in Exchange Server 5.5 Service Pack 4.

Back to the top

APPLIES TO

Microsoft Exchange Server 5.5 Standard Edition

Back to the top

kbbug kbexchange550presp4fix kbexchange550sp4fix kbfix kbqfe KB269076

Back to the top

Retired KB Content Disclaimer

This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

Back to the top