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Microsoft Dynamics CRM 2011 for Outlook Client Preview Pane Does Not Display

Article ID: 2691482 - View products that this article applies to.

SYMPTOMS

You do not see the Microsoft Dynamics CRM 2011 Preview Pane. This problem occurs when the Microsoft Dynamics CRM for Outlook client has corrupt or incorrect values for registry keys on the client machine.

Consider the following scenario: In the Outlook client on the Activities view, the Preview Pane shows the default Outlook Contact form instead of the CRM Activity form. The rows in the grid view may also show the incorrect icon.

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CAUSE

The registy key DisableFormRegions on the client machine is set to 2 instead of 0. Microsoft Dynamics CRM does not alter this key. If this key had been altered, it may have been done by a 3rd party program accessing the key, or possibly a Group Policy change on the key.

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RESOLUTION

To have us fix this problem for you, go to the "Fix it for me" section. If you prefer to fix this problem yourself, go to the "Let me fix it myself" section.

Fix it for me

To fix this problem automatically, click the Fix it button or link. Then click Run in the File Download dialog box, and follow the steps in the Fix it wizard.

Fix this problem
Microsoft Fix it 50874

Notes

This wizard may be in English only. However, the automatic fix also works for other language versions of Windows.
If you are not on the computer that has the problem, save the Fix it solution to a flash drive or a CD and then run it on the computer that has the problem.

Then, go to the "Did this fix the problem?" section.

Let me fix it myself

To resolve this issue:

1. On the client machine, point to the Start Menu, click Run, and type Regedit.

2. Locate the DisableFormRegions key and if present, change the value to 0. This will then allow form regions for CRM extensions to work properly.

For Outlook 2007:
HKCU\Software\Microsoft\Office\12.0\Outlook\Addins

For Outlook 2010:
HKCU\Software\Microsoft\Office\14.0\Outlook\Addins
HKCU\Software\Wow6432Node\Microsoft
HKCU\Software\Office\Outlook\FormRegions

The registry can also be searched from top to bottom by pressing Ctrl + f on keyboard and searching for DisableFormRegions.

Did this fix the problem?

Check whether the problem is fixed. If the problem is fixed, you are finished with this section. If the problem is not fixed, you can contact support
(http://support.microsoft.com/contactus)
.
We would appreciate your feedback. To provide feedback or to report any issues with this solution, please leave a comment on the "Fix it for me
(http://blogs.technet.com/fixit4me/)
" blog or send us an email
(mailto:fixit4me@microsoft.com?Subject=KB)
.

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Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use

(http://go.microsoft.com/fwlink/?LinkId=151500)

for other considerations.

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