Article ID: 2691482 - View products that this article applies to.
You do not see the Microsoft Dynamics CRM 2011 Preview Pane. This problem occurs when the Microsoft Dynamics CRM for Outlook client has corrupt or incorrect values for registry keys on the client machine.
Consider the following scenario: In the Outlook client on the Activities view, the Preview Pane shows the default Outlook Contact form instead of the CRM Activity form. The rows in the grid view may also show the incorrect icon.
The registy key DisableFormRegions on the client machine is set to 2 instead of 0. Microsoft Dynamics CRM does not alter this key. If this key had been altered, it may have been done by a 3rd party program accessing the key, or possibly a Group Policy change on the key.
To have us fix this problem for you, go to the "Fix it for me" section. If you prefer to fix this problem yourself, go to the "Let me fix it myself" section.
Fix it for me
To fix this problem automatically, click the Fix it button or link. Then click Run in the File Download dialog box, and follow the steps in the Fix it wizard.
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Then, go to the "Did this fix the problem?" section.
Let me fix it myselfTo resolve this issue:
1. On the client machine, point to the Start Menu, click Run, and type Regedit.
2. Locate the DisableFormRegions key and if present, change the value to 0. This will then allow form regions for CRM extensions to work properly.
For Outlook 2007:
For Outlook 2010:
The registry can also be searched from top to bottom by pressing Ctrl + f on keyboard and searching for DisableFormRegions.
Did this fix the problem?
(http://go.microsoft.com/fwlink/?LinkId=151500)for other considerations.
Article ID: 2691482 - Last Review: May 18, 2012 - Revision: 2.0