Error message when a Lync Online user tries to add a contact group in Lync: "Cannot add contact group. The Contacts list already contains the maximum number of distribution groups"

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Article ID: 2693040 - View products that this article applies to.
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PROBLEM

When you try to add more distribution groups to your Lync Online contact list in Lync 2010 or Lync 2013, you receive the following error message:
Cannot add contact group. The Contacts list already contains the maximum number of distribution groups.

SOLUTION

You can't increase the limit in Lync Online. However, users should review the following Office help topics about how to manage contact lists for best practices and guidelines:
Manage your contacts and Contacts list in Lync 2010

Create a new group in Lync 2013
Video: Add contacts and create groups in Lync 2013
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MORE INFORMATION

This issue occurs because the maximum number of distribution groups that a Lync Online user can have in their contact list is set to 10 and can't be changed.

Note This restriction applies only to distribution groups from the address book. It doesn't apply to contact groups that are created by the user.

Still need help? Go to the Office 365 Community website.

Properties

Article ID: 2693040 - Last Review: July 1, 2014 - Revision: 9.0
Applies to
  • Microsoft Lync Online
Keywords: 
o365 o365a o365e o365p o365m o365022013 KB2693040

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