Windows 8 fails to boot after installation of Client Hyper-V feature on Gigabyte systems

Article ID: 2693144 - View products that this article applies to.
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Symptoms

After enabling the Client Hyper-V feature on a Windows 8-based computer, the computer may hang while booting. This may also occur after installing the Windows Phone 8 SDK due to it's dependency on installing the Client Hyper-V feature.

Cause

This problem occurs on computers with GIGABYTE motherboards, and has USB 3.0 host controllers enabled in the BIOS.

Resolution

Update the BIOS/Firmware of the computer to the latest supported release by GIGABYTE.

For additional troubleshooting steps related to the installation of the Windows Phone 8 SDK, see this following article:

http://social.msdn.microsoft.com/Forums/en-US/wptools/thread/b06cc9f2-aa5e-4cb3-9df1-0c273e1dfd68

More information

The following system models have been confirmed to have this issue:

GA-Z68A-D3H-B3
GA-H67A-D3H-B3
Additional models may also be affected containing an Etron USB 3.0 eXtensible Host Controller
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Properties

Article ID: 2693144 - Last Review: December 20, 2012 - Revision: 3.1
Applies to
  • Windows Phone Software Development Kit 8
  • Windows 8
  • Windows 8 N
  • Windows 8 Enterprise
  • Windows 8 Enterprise N
  • Windows 8 Pro
  • Windows 8 Pro N
Keywords: 
KB2693144

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