PhD2000: Cannot Open PhotoDraw TIFF File in Microsoft Imaging

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View products that this article applies to.

This article was previously published under Q269436

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SYMPTOMS

When you create a TIFF file in Microsoft PhotoDraw 2000, and then attempt to open the file in Microsoft Imaging for Windows, you receive one of the following error messages:

Imaging

An internal error has occurred.

Imaging Preview

The document's format is invalid or unsupported.

You cannot open the TIFF file in Imaging.

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To work around this issue, save the file that you created in PhotoDraw in another graphic file format, such as BMP, GIF, or JPG. You can open any of these file formats in Imaging, and then save the file as a TIFF file in Imaging.

NOTE: This problem does not occur on Microsoft Windows NT 4.0 or Microsoft Windows 2000-based computers.

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

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MORE INFORMATION

For information about an associated issue, please see the following article in the Microsoft Knowledge Base:

238429 (http://support.microsoft.com/kb/238429/EN-US/ ) OFF2000: TIFF Images Created in Kodak Imaging Do Not Open

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APPLIES TO

Microsoft PhotoDraw 2000 Standard Edition
Microsoft PhotoDraw 2000.2 Standard Edition

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kbbug kbconversion kbpending KB269436

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Retired KB Content Disclaimer

This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

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