Visio2000: Troubleshooting Installation Problems

A Web-based troubleshooter to help you resolve problems you may encounter when you install Microsoft Visio 2000 is now available. To use the troubleshooter, visit the following Microsoft Web site:

The troubleshooter covers the following topics:

• The Visio Installation Manager stops responding, or Visio stops responding while updating the directory cache.
• You receive the following error message:
  The procedure entry point GBL could not be located in the dynamic link library Vislib32.dll.
• You receive error messages about .dll files during installation or when you start Visio 2000 for the first time.
• You installed Visio 2000 on your Microsoft Windows NT Server 4.0 Terminal Server computer, and now client computers cannot connect to the server.
• You upgraded to the Enterprise Edition of Visio, and now you cannot use the new features or you receive error messages.
• You receive the following error message:
  The Windows Installer service could not be accessed. Contact your support personnel to verify that the Windows Installer service is properly registered.
• You receive one of the following error messages:
  Msiexec. This program has performed an illegal operation and will be shut down. If this problem persists, contact the program vendor.
  
  Cannot find the MSIexe.exe or one of its components.