A Web-based troubleshooter to help you resolve problems you may encounter when you install Microsoft Visio 2000 is now available. To use the troubleshooter, visit the following Microsoft Web site:

The troubleshooter covers the following topics:

•	The Visio Installation Manager stops responding, or Visio stops responding while updating the directory cache.
•	You receive the following error message: The procedure entry point GBL could not be located in the dynamic link library Vislib32.dll.
•	You receive error messages about .dll files during installation or when you start Visio 2000 for the first time.
•	You installed Visio 2000 on your Microsoft Windows NT Server 4.0 Terminal Server computer, and now client computers cannot connect to the server.
•	You upgraded to the Enterprise Edition of Visio, and now you cannot use the new features or you receive error messages.
•	You receive the following error message: The Windows Installer service could not be accessed. Contact your support personnel to verify that the Windows Installer service is properly registered.
•	You receive one of the following error messages: Msiexec. This program has performed an illegal operation and will be shut down. If this problem persists, contact the program vendor. Cannot find the MSIexe.exe or one of its components.