You cannot move a mailbox in an Exchange Server 2010 environment that has a message size limit configured

Article ID: 2695836 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • You configure a message size limit in a Microsoft Exchange Server 2010 environment.
  • A user receives an email message whose original size is less than the size limit. However, the size of the message exceeds the size limit after a content conversion. Or, after the user receives the message, you reduce the size limit to a size that is lower than the size of the existing email message.
  • You try to move the mailbox to a target mailbox database by running the New-MoveRequest cmdlet together with the BadItemLimit 0 parameter.
In this scenario, the move operation fails, and you receive one of the following error messages:
Error message 1
Error: The mailbox exceeded the maximum number of corrupted items that were specified for this move request.
Error message 2
Error: A corrupted item was encountered during the move operation. The item wasn't copied to the destination mailbox

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CAUSE

This issue occurs because the message size limit is enforced on the message item incorrectly during the move operation.

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RESOLUTION

To resolve this issue, install the update rollup that is described in the following article in the Microsoft Knowledge Bases:
2685289
(http://support.microsoft.com/kb/2685289/ )
Description of Update Rollup 3 for Exchange Server 2010 Service Pack 2
After you apply this update rollup, you should run the New-MoveRequest cmdlet together with the AllowLargeItems parameter when you move the mailbox.
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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
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MORE INFORMATION

For more information about the New-MoveRequest cmdlet, go to the following Microsoft website:
New-MoveRequest
(http://technet.microsoft.com/en-us/library/dd351123.aspx)
For more information about message size limits, go to the following Microsoft website:
Understanding Message Size Limits
(http://technet.microsoft.com/en-us/library/bb124345.aspx)
For more information about how to troubleshoot mailbox moves, go to the following Microsoft website:
Troubleshooting Mailbox Moves
(http://technet.microsoft.com/en-us/library/dd638094.aspx)
For more information about content conversion, go to the following Microsoft website:
Understanding Content Conversion
(http://technet.microsoft.com/en-us/library/bb232174.aspx)

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Properties

Article ID: 2695836 - Last Review: June 5, 2012 - Revision: 2.0
APPLIES TO
  • Microsoft Exchange Server 2010 Service Pack 2, when used with:
    • Microsoft Exchange Server 2010 Enterprise
    • Microsoft Exchange Server 2010 Standard
Keywords: 
kbqfe kbfix kbsurveynew kbexpertiseinter KB2695836
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