Microsoft Dynamics CRM Email Router Collector

  • Article

Applies to:   Microsoft Dynamics CRM 2011
Original KB number:   2695996

Summary

The diagnostic tool that described in this article can be used on the following versions of Windows:

  • Windows Server 2003
  • Windows Server 2008
  • Windows Server 2008 R2

Information that is collected

The following data can be collected by the Dynamics CRM Email Router diagnostic tool of the Microsoft Support Diagnostic Tool.

Note

All file names in the data collection are prefaced with the name of the computer (ComputerName) on which the Microsoft Support Diagnostic Tool is run.

  • Operating system information

    Description File Name
    Operating system version information ComputerName _ DateRan.htm

  • Microsoft Dynamics CRM installed software and hotfix information

    Description File Name
    List of the installed Microsoft Dynamics CRM software and hotfixes ComputerName _ DateRan.htm

  • Microsoft CRM Email Router registry key information

    Description File Name
    List of various settings from the HKLM:\Software\Microsoft\MSCRM Email registry hive ComputerName _ DateRan.htm

  • Microsoft CRM Email Router configuration file contents

    Description File Name
    List of the values that are contained in the Microsoft.Crm.Tools.EmailAgent.xml and Microsoft.Crm.Tools.EmailAgent.SystemState.xml files ComputerName_DateRan.htm

  • Profiles information

    Description File Name
    List of the configuration profiles that are set up for the CRM Email Router by using the Microsoft.Crm.Tools.Email.Management application ComputerName_DateRan.htm

  • Deployments information

    Description File Name
    List of the email deployments that are configured by using the Microsoft.Crm.Tools.Email.Management application ComputerName_DateRan.htm

  • Recipients information per deployment information

    Description File Name
    List of the users, the queues, and the forward mailboxes that are configured for each deployment by using the Microsoft.Crm.Tools.Email.Management application ComputerName_DateRan.htm

  • Microsoft CRM Email Router program file information

    Description File Name
    List of all the program files that the Email Router application uses based on the installation location that is retrieved from the HKLM:\Software\Microsoft\MSCRM Email registry hive ComputerName_DateRan.htm

  • Microsoft CRM files that are installed in the assembly cache

    Description File Name
    List of all Microsoft Dynamics CRM files that are installed in the global assembly cache on the CRM Server ComputerName_DateRan.htm

  • Windows Services list

    Description File Name
    Detailed list of the Windows Services on the server that hosts the Microsoft Dynamics CRM Email Router application ComputerName_DateRan.htm

  • Running processes

    Description File Name
    Detailed list of all running processes on the server that hosts the Microsoft Dynamics CRM Email Router application ComputerName_DateRan.htm

  • Application event logs

    Description File Name
    Event log errors and warnings from the last seven days ComputerName_DateRan.htm

  • TCP/IP settings

    Description File Name
    List of TCP/IP registry keys and their values ComputerName_DateRan.htm

For more information, click the following article number to view the article in the Microsoft Knowledge Base: Frequently asked questions about the Microsoft Support Diagnostic Tool (MSDT).