You receive duplicate read receipts from a user who is using an IMAP4 client in an Exchange Server 2007 environment

Article ID: 2696628 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • On a Microsoft Exchange Server 2007 server, you run the Set-ImapSettings -SuppressReadReceipt $true cmdlet in Microsoft Exchange Management Shell, and then restart the Internet Message Access Protocol (IMAP4) service.

    Note The Set-ImapSettings -SuppressReadReceipt $true cmdlet specifies that IMAP4 users who enable the Send read receipts for messages I send option in their IMAP4 clients only receive a read receipt when the recipient opens the message.
  • You send a user an email message and request a read receipt.
  • The user logs on to the mailbox by using an IMAP4 client, and then opens the email message.
  • You receive a read receipt.
In this scenario, you receive another read receipt when the user selects to send the read receipt.
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CAUSE

This issue occurs because the SuppressReadReceipt flag for IMAP4 messages is always set to False.
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RESOLUTION

To resolve this issue, install the following update rollup:
2655203
(http://support.microsoft.com/kb/2655203/ )
Description of Update Rollup 7 for Exchange Server 2007 Service Pack 3
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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
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Properties

Article ID: 2696628 - Last Review: April 16, 2012 - Revision: 1.0
APPLIES TO
  • Microsoft Exchange Server 2007 Service Pack 3, when used with:
    • Microsoft Exchange Server 2007 Enterprise Edition
    • Microsoft Exchange Server 2007 Standard Edition
Keywords: 
kbqfe kbfix kbexpertiseinter kbsurveynew KB2696628
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