OL2000: Outlook Does Not Migrate Rules When You Upgrade

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Article ID: 269781 - View products that this article applies to.
This article was previously published under Q269781
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SYMPTOMS

When you create rules with the Inbox Assistant in Microsoft Outlook 97, the rules may not migrate when you upgrade to Outlook 2000.

CAUSE

This problem occurs when you use the Outlook 97 Inbox Assistant to create client-side rules for new messages.

RESOLUTION

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English-language version of this fix should have the following file attributes or later:
   Date      Time    Version      Size    File name     
   ----------------------------------------------------
   6/06/2000  9:23am  5.5.3136.0   594,192 Emsmdb32.dll 
   6/02/2000  6:45am  9.0.0.4201    86,067 Envelope.dll 
   6/02/2000  7:46am  5.5.3134.0   792,576 Msmapi32.dll 
   6/02/2000  7:43am  5.5.3134.0   454,144 Omi9.dll     
   6/02/2000  7:46am  5.5.3134.0   548,352 Omint.dll    
   6/02/2000  7:39am  8.30.3133.0  782,608 Outex.dll    
   8/10/2000  4:45am  9.0.0.4409 5,324,850 Outllib.dll  
   8/10/2000  4:46am  9.0.0.4409 1,675,315 Outllibr.dll 
   6/02/2000  7:30am  9.0.0.4201    65,586 Sendto9.dll  
				

WORKAROUND

To resolve this problem, open the Rules Wizard in Outlook 2000, review your current rules, and then click OK.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

Install the fix after you upgrade to Outlook 2000 and before you start the program. If you upgrade to Outlook 2000 and then start the program, the migration process begins and the fix does not work.

Properties

Article ID: 269781 - Last Review: October 21, 2013 - Revision: 3.5
APPLIES TO
  • Microsoft Outlook 2000 Standard Edition
Keywords: 
kbnosurvey kbarchive kbautohotfix kbhotfixserver kbqfe kbbug kbfix kboffice2000presr2fix kbqfe KB269781

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