Messages in an e-mail thread are automatically moved to the Deleted Items folder

Article ID: 2697913 - View products that this article applies to.
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Symptoms

When you are utilizing the Ignore feature in Outlook 2010, messages are automatically moved to the Deleted Items folder.

Cause

This problem occurs when you select Ignore on an e-mail message and then a later message from that thread comes into your mailbox.

When you select Ignore on an e-mail message, Outlook deletes that e-mail message and it also keeps track of all future e-mail messages related to the ignored message. If a future message related to the originally ignored message arrives in your Inbox, Outlook automatically moves these future messages to your Deleted Items folder.

NOTE: This feature is not available or functional in the following configuration.
  • Online mode profile for Outlook 2010, and
  • Exchange 2007 or Exchange 2003 mailbox

Resolution

To resolve this problem, remove the "ignore" status of the e-mail thread using the following steps:
  1. Select your Deleted Items folder.
  2. Select the message that is currently set to be ignored by Outlook.
  3. Click Ignore on the Delete chunk of the ribbon.

    Note, you can tell that a message is being ignored by the status of the Ignore control on the ribbon. If the Ignore control is highlighted, as shown in the following figure, the conversation thread on that message is currently being ignored by Outlook.

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    The screen shot for the Ignore control

  4. If prompted, click Stop Ignoring Conversation.
At this point, the message is automatically moved from your Deleted Items folder to the folder from which the message originated, and future messages for this thread will not be automatically deleted.

More information

When you enable the Ignore option on a conversation, a message is created in the Associated Contents table of the Conversation Action Settings folder of your mailbox (The screen shot for the Conversation Action Settings folder is listed below).

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The screen shot for the Conversation Action Settings folder


The associated messages in the Conversation Action Settings folder use the following rules.
  • If there is no activity on a thread for fourteen (14) days, the conversation action message for the thread is automatically deleted.
  • The age of the conversation action message is determined by the oldest message for the conversation.
  • You can modify the number of days at which the conversation action messages expire using the following registry data.

    Key: HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Outlook\Options
    \Conversations
    DWORD: OnGoingActionsExpiration
    Value: integer specifying the number of days after which an inactiveconversation has its conversation action message deleted
  • You can start Outlook using the following command line to delete all conversation action messages in the Associated Contents table of the Conversation Actions folder.

    Outlook.exe /CleanConvOnGoingActions

    Note: Conversations whose conversation action messages get deleted by the /CleanConvOnGoingActions switch do not reappear back in the Inbox. The conversation remains in the Deleted Items folder. However, because the hidden conversation action message no longer exists for the conversation, any new messages for the conversation remain in the Inbox.
You can also get different behavior from this feature, depending on the version of Exchange you are using.
  • With Exchange 2007 and a cached mode profile, Ignore is based on SUBJECT. For example, any message with "Help!" as the subject will be automatically sent to Deleted Items as long as you clicked Ignore for a previous message with Help! as the subject.
  • With Exchange 2010, Ignore is based on the CONVERSATION ID and only the messages related to the same ignored conversation are automatically sent to the Deleted Items folder.
When you Ignore a conversation you receive the following prompt to confirm the action.

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The screen shot for the prompt when you ignore a conversation


In this dialog box, there is also a "Don't show this message again" option. If you enable this option, you will not be prompted to confirm the Ignore Conversation action the next time you Ignore a message. If this option is enabled, the following data is written into the registry.

Key: HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Outlook\Options\General
String: PONT_STRING
Value: 63,

Note, the Pont_String value may include numbers other than 63.

Properties

Article ID: 2697913 - Last Review: September 3, 2013 - Revision: 7.0
Applies to
  • Microsoft Outlook 2010
  • Microsoft Exchange Server 2010 Enterprise
  • Microsoft Exchange Server 2007 Enterprise Edition
Keywords: 
KB2697913

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