Article ID: 269849 - View products that this article applies to.
This article was previously published under Q269849
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When you use Windows Media Player version 6.4 to play a .wav file, you may may receive an access violation error message.
This problem can occur when the Quartz.dll file (a Microsoft DirectX version 3.0 component) reads 4 bytes beyond the last piece of information while parsing the .wav file properties for author information. When this occurs, an access violation error message is generated because Media Player 6.4 uses the DirectX 3.0 version of the Quartz.dll file to process .wav files.
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.
To resolve this problem immediately, download the fix by clicking the download link later in this article or contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMSNOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this fix should have the following file attributes or later:
Date Time Version Size File Name Platform ---------------------------------------------------------------- 08/05/2000 15:13 220.127.116.11 762,128 Quartz.dll x86
To work around this problem, upgrade to Windows Media Player 7.1 or later. For more information about Media Player and to download the program, view the following Microsoft Web site:
NOTE: Media Player upgrades are not supported by NT4 or Windows 95.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Article ID: 269849 - Last Review: October 21, 2013 - Revision: 2.0