Article ID: 2698560 - View products that this article applies to.
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Symptoms

When you try to activate Microsoft Office 2010, you receive an error message that resembles the following:
An unspecified error has occurred. Your request cannot be processed at this time. Please try again later. (0x80070001)


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error 0x80070001

Cause

This issue may occur because a required registry key is not set correctly.

Fix it for me

To fix this problem automatically, click the Fix this problem link. Then click Run in the File Download dialog box, and follow the steps in this wizard.
Fix this problem
Microsoft Fix it 50176
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2683283
Note This wizard may be in English only; however, the automatic fix also works for other language versions of Windows.

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2683283
Note If you are not on the computer that has the problem, you can save the automatic fix to a flash drive or a CD so that you can run it on the computer that has the problem.


Let me fix it myself

Important This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 How to back up and restore the registry in Windows
  1. Determine whether the required entry is located in the Windows registry. To do this, follow these steps:
    1. Click Start, click Run, type regedit.exe, and then click OK.
    2. In Registry Editor, locate and then click the following registry subkey:
      HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\CONTROL\CLASS\{4D36E967-E325-11CE-BFC1-08002BE10318}
    3. In the right pane, locate UpperFilters, and then make sure that the Data value is set to PartMgr.
    4. Exit Registry Editor.
    Note If this entry does not exist, exit Registry Editor, and then go to step 2.
  2. Click Start, click Run, type cmd.exe, and then click OK.
  3. At the command prompt, type the following text on one line, and then press Enter: 
    reg add HKEY_LOCAL_MACHINE\SYSTEM\CURRENTCONTROLSET\CONTROL\CLASS\{4D36E967-E325-11CE-BFC1-08002BE10318} /v UPPERFILTERS /t REG_MULTI_SZ /d PartMgr /f

    Note You should receive the following message in the Command Prompt window: 
    The Operation Completed successfully
  4. Restart the computer.

More information

Some third-party programs may also use this key. By default, in a typical Windows XP installation, the PartMgr key is the only entry. However, some third-party imaging applications and encryption software may also use this key. Changing this key as described in this article may corrupt the third-party program. To work around this issue, uninstall the program that is responsible for the non-default entry, complete the steps in the "Let me fix it myself" section, and then reinstall the third-party program. 

Properties

Article ID: 2698560 - Last Review: July 12, 2013 - Revision: 2.1
Applies to
  • Microsoft Office 2010 Service Pack 1
Keywords: 
kbsurveynew KB2698560

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