Cannot Access CD-ROM and "Code 31" Error Message in Device Manager After You Remove Adaptec Easy CD Creator from Your Computer

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Article ID: 270008 - View products that this article applies to.
This article was previously published under Q270008
For a Microsoft Windows XP version of this article, see 314060.

This article also applies to Adaptec Easy Creator 5.01.
Notice
This article applies to Windows 2000. Support for Windows 2000 ends on July 13, 2010. The Windows 2000 End-of-Support Solution Center is a starting point for planning your migration strategy from Windows 2000. For more information see the Microsoft Support Lifecycle Policy.
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SYMPTOMS

After you remove Adaptec Easy CD Creator versions 5.01 and earlier or DirectCD version 3.01 or 3.01c from your computer, your computer may experience the following behavior:
  • You are cannot access your CD-ROMs in My Computer.
  • In Device Manager, the following error message occurs with all CD-ROM devices connected to your system:
    The device is not working properly because Windows cannot load the drivers required for this device (Code 31).
  • The Device Manager displays the following error code message:
    A driver for this device was not required, and has been turned off (Code 32 or Code 31).
    NOTE: You may also receive an error code 39 message that indicates that the driver is corrupted.

  • The Device Manager displays the following error code message:
    Your registry might be corrupted. (Code 19)
This code means that the registry returned an unknown result.

RESOLUTION

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 How to back up and restore the registry in Windows

There are two supported methods to resolve this issue.

Method One

  1. Remove the Upperfilters and Lowerfilters values completely from the following registry key:
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
    NOTE: If you are getting a code 39 message, it may be that additional third-party filter drivers were added to UpperFilters and LowerFilters values in addition to Adaptec filter drivers. In that case, you may try to remove the non-Adaptec filter drivers first, leaving the Easy Creator filters in place to see if the Code 39 goes away. If you still receive an error code 39, 32, or 31 message, remove the Upperfilters and Lowerfilters values completely in the preceding key.

  2. Restart your computer.

Method Two

If the above method does not resolve the code 31 error message and restore access to your CD-ROMs, if you also have Media Player version 7.0 installed, you can uninstall Media player version 7.0 and download and install the latest release posted at the following Microsoft Web site:
http://www.microsoft.com/windows/windowsmedia

STATUS

This is a known issue with Easy CD Creator versions 5.01 and earlier, and DirectCD versions 3.01c and earlier.

MORE INFORMATION

This issue may also occur with the latest versions of Easy CD Creator 5.01 and DirectCD 3.01d or later.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

NOTE: There may be other third party CD-Writing Software that exhibit similar behavior. Some or all of these troubleshooting steps can apply to them if they also add entries under the UpperFilters or LowerFilters registry values by either adding their filter drivers or by removing the registry keys and values outlined in this article that start with:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
WARNING: Ensure you perform a backup of your registry before you make any changes.

For help with device problems in Windows Vista, visit the following Microsoft web page:
Fix problems in which devices do not work or are not detected in Windows

Properties

Article ID: 270008 - Last Review: February 27, 2007 - Revision: 5.7
APPLIES TO
  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Professional Edition
Keywords: 
kb3rdparty kberrmsg kbhardware kbprb KB270008

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