Event ID 4 and event ID 14 logs are missing when you successfully use Windows Server Backup in Windows Server 2008 R2

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Article ID: 2700336 - View products that this article applies to.
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SYMPTOMS

When you use the Windows Server Backup feature to successfully back up a Microsoft Exchange Server database on a Windows Server 2008 R2-based computer, the following events are not logged in the event log:

Log Name: Microsoft-Windows-Backup
Source: Microsoft-Windows-Backup
Date: time and date
Event ID: 4
Task Category: None
Level: Information
Keywords:
User: SYSTEM
Computer: computer name
Description:
The backup operation has finished successfully.

Log Name: Microsoft-Windows-Backup
Source: Microsoft-Windows-Backup
Date: time and date
Event ID: 14
Task Category: None
Level: Information
Keywords:
User: SYSTEM
Computer: computer name
Description:
The backup operation has completed.

Note The event ID 4 and event ID 14 events are logged correctly when you back up a small database, such as a 2 gigabyte (GB) or 3 GB database.

CAUSE

This issue occurs because the backup utility sends too much data to the Event Tracing for Windows (ETW) buffer. Therefore, the BACKUP_SUCCESS_EVENT events are dropped.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows Server 2008 R2 or Windows Server 2008 R2 Service Pack 1 (SP1). For more information about how to obtain a Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the hotfix, you do not have to change the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    Collapse this tableExpand this table
    VersionProductMilestoneService branch
    6.1.760 1.21xxxWindows Server 2008 R2SP1LDR
  • The MANIFEST files (.manifest) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2" section. MANIFEST files and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Blbproxy.dll6.1.7601.21985326,14402-May-20125:41x64
Wbengine.exe6.1.7601.219851,506,30402-May-20125:22x64
Blbevents.dll6.1.7601.2198558,88002-May-20125:07x64
Wsbcmdlet.dll6.1.7601.21985110,59202-May-20124:34x86
For all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Blbproxy.dll6.1.7601.21985394,75202-May-20124:28IA-64
Wbengine.exe6.1.7601.219853,721,21602-May-20124:16IA-64
Blbevents.dll6.1.7601.2198558,88002-May-20124:06IA-64
Wsbcmdlet.dll6.1.7601.21985110,59202-May-20124:34x86

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows Server 2008 R2

Additional files for all supported x64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameAmd64_0652e6621207a447f7a2ec645387cfe8_31bf3856ad364e35_6.1.7601.21985_none_614d8908c4823ebc.manifest
File versionNot applicable
File size682
Date (UTC)02-May-2012
Time (UTC)19:06
PlatformNot applicable
File nameAmd64_15e91ab970794936264b68821f301d31_31bf3856ad364e35_6.1.7601.21985_none_0e6128dff45815de.manifest
File versionNot applicable
File size682
Date (UTC)02-May-2012
Time (UTC)19:06
PlatformNot applicable
File nameAmd64_3d8faa71480fca1f60cbf3ce677479b3_31bf3856ad364e35_6.1.7601.21985_none_573e690089319d10.manifest
File versionNot applicable
File size1,056
Date (UTC)02-May-2012
Time (UTC)19:06
PlatformNot applicable
File nameAmd64_73b1fcc5d194109e30626f2e23bf0ee1_31bf3856ad364e35_6.1.7601.21985_none_39aea154c96d698e.manifest
File versionNot applicable
File size707
Date (UTC)02-May-2012
Time (UTC)19:06
PlatformNot applicable
File nameAmd64_blbproxy_31bf3856ad364e35_6.1.7601.21985_none_b8ea3fe79c29af0f.manifest
File versionNot applicable
File size2,438
Date (UTC)02-May-2012
Time (UTC)6:03
PlatformNot applicable
File nameAmd64_microsoft-windows-blb-engine-main_31bf3856ad364e35_6.1.7601.21985_none_4246eeba2fb4e747.manifest
File versionNot applicable
File size7,068
Date (UTC)02-May-2012
Time (UTC)6:14
PlatformNot applicable
File nameAmd64_microsoft-windows-blb-events-main_31bf3856ad364e35_6.1.7601.21985_none_594219581bbc66f4.manifest
File versionNot applicable
File size96,322
Date (UTC)02-May-2012
Time (UTC)6:10
PlatformNot applicable
File nameMsil_wsbcmdlet_31bf3856ad364e35_6.1.7601.21985_none_7a327bf304645d17.manifest
File versionNot applicable
File size2,469
Date (UTC)02-May-2012
Time (UTC)4:56
PlatformNot applicable
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameIa64_15e91ab970794936264b68821f301d31_31bf3856ad364e35_6.1.7601.21985_none_b24431523bf8ada4.manifest
File versionNot applicable
File size681
Date (UTC)02-May-2012
Time (UTC)19:06
PlatformNot applicable
File nameIa64_271d38ada2a5af4bf8edbdf138e8b515_31bf3856ad364e35_6.1.7601.21985_none_1a4a2958f882aca8.manifest
File versionNot applicable
File size1,053
Date (UTC)02-May-2012
Time (UTC)19:06
PlatformNot applicable
File nameIa64_83207b46c9b8a62972935d9e1cc2d33a_31bf3856ad364e35_6.1.7601.21985_none_24eaab3b08a12535.manifest
File versionNot applicable
File size680
Date (UTC)02-May-2012
Time (UTC)19:06
PlatformNot applicable
File nameIa64_blbproxy_31bf3856ad364e35_6.1.7601.21985_none_5ccd4859e3ca46d5.manifest
File versionNot applicable
File size2,437
Date (UTC)02-May-2012
Time (UTC)5:56
PlatformNot applicable
File nameIa64_microsoft-windows-blb-engine-main_31bf3856ad364e35_6.1.7601.21985_none_e629f72c77557f0d.manifest
File versionNot applicable
File size7,065
Date (UTC)02-May-2012
Time (UTC)6:00
PlatformNot applicable
File nameIa64_microsoft-windows-blb-events-main_31bf3856ad364e35_6.1.7601.21985_none_fd2521ca635cfeba.manifest
File versionNot applicable
File size96,320
Date (UTC)02-May-2012
Time (UTC)5:59
PlatformNot applicable
File nameMsil_wsbcmdlet_31bf3856ad364e35_6.1.7601.21985_none_7a327bf304645d17.manifest
File versionNot applicable
File size2,469
Date (UTC)02-May-2012
Time (UTC)4:56
PlatformNot applicable

Properties

Article ID: 2700336 - Last Review: June 13, 2012 - Revision: 1.0
APPLIES TO
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 for Itanium-Based Systems
  • Windows Server 2008 R2 Foundation
  • Windows Server 2008 R2 Standard
  • Windows Web Server 2008 R2
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbfix kbexpertiseadvanced kbsurveynew KB2700336

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