Splwow64 process crashes when you try to print an Adobe document in Windows 7 or in Windows Server 2008 R2

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Article ID: 2701894 - View products that this article applies to.
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SYMPTOMS

Assume that you try to print an Adobe document that uses certain fonts by using the Microsoft XPS Document Writer (MXDW) driver on a Windows 7 or Windows Server 2008 R2-based computer. In this situation, the Splwow64 process crashes.

Note This issue also occurs when you use an XPS-based print driver or when you use the Terminal Services Easy Print Printer Driver. These drivers rely on XPS or XPS Document Writer.

CAUSE

This issue is caused by an error in MXDW that occurs when MXDW reverses Format 4 cmap tables.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:
  • Windows 7
  • Windows 7 Service Pack 1 (SP1)
  • Windows Server 2008 R2
  • Windows Server 2008 R2 Service Pack 1 (SP1)
For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    Collapse this tableExpand this table
    VersionProductMilestoneService branch
    6.1.760 0.16xxxWindows 7 and Windows Server 2008 R2RTMGDR
    6.1.760 0.21xxxWindows 7 and Windows Server 2008 R2RTMLDR
    6.1.760 1.17xxxWindows 7 and Windows Server 2008 R2SP1GDR
    6.1.760 1.21xxxWindows 7 and Windows Server 2008 R2SP1LDR
  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7 and for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameFile versionFile sizeDateTime
Locale.gpdNot applicable14,08810-Jun-200921:38
Msxpsinc.gpdNot applicable7310-Jun-200921:38
Msxpsinc.ppdNot applicable7210-Jun-200921:38
Mxdwdrv.dll0.3.7600.21200780,80026-Apr-20124:43
P6disp.gpdNot applicable25,48910-Jun-200921:33
P6font.gpdNot applicable3,29310-Jun-200921:33
Pcl4res.dll0.3.5479.0292,35214-Jul-20091:07
Pcl5eres.dll0.3.5479.01,057,79214-Jul-20091:07
Pcl5ures.dll0.3.5479.01,058,30414-Jul-20091:07
Pclxl.dll0.3.5479.0207,87214-Jul-20090:55
Pclxl.gpdNot applicable10,37510-Jun-200921:33
Pjl.gpdNot applicable1,15610-Jun-200921:33
Pjlmon.dll6.1.7600.1638517,40814-Jul-20091:16
Ps5ui.dll0.3.7600.21200726,01626-Apr-20124:43
Pscript.hlpNot applicable26,03810-Jun-200921:23
Pscript.ntfNot applicable1,060,54810-Jun-200921:38
Pscript5.dll0.3.7600.21200542,20826-Apr-20124:43
Pscrptfe.ntfNot applicable1,288,25210-Jun-200921:38
Ps_schm.gdlNot applicable5,56110-Jun-200921:38
Stddtype.gdlNot applicable23,81210-Jun-200921:38
Stdnames.gpdNot applicable14,36210-Jun-200921:38
Stdschem.gdlNot applicable59,11610-Jun-200921:38
Stdschmx.gdlNot applicable2,27810-Jun-200921:38
Ttfsub.gpdNot applicable69810-Jun-200921:38
Unidrv.dll0.3.7600.21200375,29626-Apr-20124:44
Unidrv.hlpNot applicable21,22510-Jun-200921:23
Unidrvui.dll0.3.7600.21200747,52026-Apr-20124:43
Unires.dll0.3.7600.16385762,36814-Jul-20091:07
Xpssvcs.dll6.1.7600.21200930,81626-Apr-20124:44
Locale.gpdNot applicable14,08805-Nov-20102:10
Msxpsinc.gpdNot applicable7305-Nov-20102:10
Msxpsinc.ppdNot applicable7205-Nov-20102:10
Mxdwdrv.dll0.3.7601.21980781,31226-Apr-20124:31
P6disp.gpdNot applicable25,48905-Nov-20102:06
P6font.gpdNot applicable3,29305-Nov-20102:06
Pcl4res.dll0.3.5479.0292,35220-Nov-201012:02
Pcl5eres.dll0.3.5479.01,057,79220-Nov-201012:02
Pcl5ures.dll0.3.5479.01,058,30420-Nov-201012:02
Pclxl.dll0.3.5479.0207,87220-Nov-201011:51
Pclxl.gpdNot applicable10,37505-Nov-20102:06
Pjl.gpdNot applicable1,15605-Nov-20102:06
Pjlmon.dll6.1.7601.1751417,40820-Nov-201012:20
Ps5ui.dll0.3.7601.21980726,01626-Apr-20124:31
Pscript.hlpNot applicable26,03805-Nov-20102:00
Pscript.ntfNot applicable1,060,54805-Nov-20102:11
Pscript5.dll0.3.7601.21980542,72026-Apr-20124:31
Pscrptfe.ntfNot applicable1,288,25205-Nov-20102:11
Ps_schm.gdlNot applicable5,56105-Nov-20102:10
Stddtype.gdlNot applicable23,81205-Nov-20102:10
Stdnames.gpdNot applicable14,36205-Nov-20102:10
Stdschem.gdlNot applicable59,11605-Nov-20102:10
Stdschmx.gdlNot applicable2,27805-Nov-20102:10
Ttfsub.gpdNot applicable69805-Nov-20102:10
Unidrv.dll0.3.7601.21980375,29626-Apr-20124:33
Unidrv.hlpNot applicable21,22505-Nov-20102:00
Unidrvui.dll0.3.7601.21980747,52026-Apr-20124:31
Unires.dll0.3.7601.17514762,36820-Nov-201012:03
Xpssvcs.dll6.1.7601.21980930,81626-Apr-20124:34
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTime
Locale.gpdNot applicable14,08810-Jun-200920:59
Msxpsinc.gpdNot applicable7310-Jun-200920:59
Msxpsinc.ppdNot applicable7210-Jun-200920:59
Mxdwdrv.dll0.3.7600.21200714,75226-Apr-20125:39
P6disp.gpdNot applicable25,48910-Jun-200920:53
P6font.gpdNot applicable3,29310-Jun-200920:53
Pcl4res.dll0.3.5479.0292,35214-Jul-20091:30
Pcl5eres.dll0.3.5479.01,057,79214-Jul-20091:30
Pcl5ures.dll0.3.5479.01,058,30414-Jul-20091:30
Pclxl.dll0.3.5479.0207,87214-Jul-20091:19
Pclxl.gpdNot applicable10,37510-Jun-200920:53
Pjl.gpdNot applicable1,15610-Jun-200920:53
Pjlmon.dll6.1.7600.1638522,01614-Jul-20091:41
Ps5ui.dll0.3.7600.21200847,36026-Apr-20125:39
Pscript.hlpNot applicable26,03810-Jun-200920:40
Pscript.ntfNot applicable1,062,73210-Jun-200920:59
Pscript5.dll0.3.7600.21200629,76026-Apr-20125:39
Pscrptfe.ntfNot applicable1,293,18010-Jun-200920:59
Ps_schm.gdlNot applicable5,56110-Jun-200920:59
Stddtype.gdlNot applicable23,81210-Jun-200920:59
Stdnames.gpdNot applicable14,36210-Jun-200920:59
Stdschem.gdlNot applicable59,11610-Jun-200920:59
Stdschmx.gdlNot applicable2,27810-Jun-200920:59
Ttfsub.gpdNot applicable69810-Jun-200920:59
Unidrv.dll0.3.7600.21200479,23226-Apr-20125:41
Unidrv.hlpNot applicable21,22510-Jun-200920:40
Unidrvui.dll0.3.7600.21200884,22426-Apr-20125:39
Unires.dll0.3.7600.16385762,36814-Jul-20091:30
Xpssvcs.dll6.1.7600.212001,576,44826-Apr-20125:42
Locale.gpdNot applicable14,08805-Nov-20102:10
Msxpsinc.gpdNot applicable7305-Nov-20102:10
Msxpsinc.ppdNot applicable7205-Nov-20102:10
Mxdwdrv.dll0.3.7601.21980715,26426-Apr-20125:28
P6disp.gpdNot applicable25,48905-Nov-20102:06
P6font.gpdNot applicable3,29305-Nov-20102:06
Pcl4res.dll0.3.5479.0292,35220-Nov-201013:09
Pcl5eres.dll0.3.5479.01,057,79220-Nov-201013:09
Pcl5ures.dll0.3.5479.01,058,30420-Nov-201013:09
Pclxl.dll0.3.5479.0207,87220-Nov-201012:46
Pclxl.gpdNot applicable10,37505-Nov-20102:06
Pjl.gpdNot applicable1,15605-Nov-20102:06
Pjlmon.dll6.1.7601.1751422,01620-Nov-201013:27
Ps5ui.dll0.3.7601.21980847,87226-Apr-20125:28
Pscript.hlpNot applicable26,03805-Nov-20102:00
Pscript.ntfNot applicable1,062,73205-Nov-20102:10
Pscript5.dll0.3.7601.21980630,27226-Apr-20125:28
Pscrptfe.ntfNot applicable1,293,18005-Nov-20102:10
Ps_schm.gdlNot applicable5,56105-Nov-20102:10
Stddtype.gdlNot applicable23,81205-Nov-20102:10
Stdnames.gpdNot applicable14,36205-Nov-20102:10
Stdschem.gdlNot applicable59,11605-Nov-20102:10
Stdschmx.gdlNot applicable2,27805-Nov-20102:10
Ttfsub.gpdNot applicable69805-Nov-20102:10
Unidrv.dll0.3.7601.21980479,23226-Apr-20125:31
Unidrv.hlpNot applicable21,22505-Nov-20102:00
Unidrvui.dll0.3.7601.21980884,22426-Apr-20125:28
Unires.dll0.3.7601.17514762,36820-Nov-201013:09
Xpssvcs.dll6.1.7601.219801,576,44826-Apr-20125:32
For all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTime
Locale.gpdNot applicable14,08810-Jun-200921:03
Msxpsinc.gpdNot applicable7310-Jun-200921:03
Msxpsinc.ppdNot applicable7210-Jun-200921:03
Mxdwdrv.dll0.3.7600.212001,478,14426-Apr-20124:31
P6disp.gpdNot applicable25,48910-Jun-200920:57
P6font.gpdNot applicable3,29310-Jun-200920:57
Pcl4res.dll0.3.5479.0292,35214-Jul-20091:38
Pcl5eres.dll0.3.5479.01,057,79214-Jul-20091:38
Pcl5ures.dll0.3.5479.01,058,30414-Jul-20091:38
Pclxl.dll0.3.5479.0207,87214-Jul-20091:26
Pclxl.gpdNot applicable10,37510-Jun-200920:57
Pjl.gpdNot applicable1,15610-Jun-200920:57
Pjlmon.dll6.1.7600.1638556,32014-Jul-20091:48
Ps5ui.dll0.3.7600.212001,565,69626-Apr-20124:31
Pscript.hlpNot applicable26,03810-Jun-200920:44
Pscript.ntfNot applicable1,062,73210-Jun-200921:04
Pscript5.dll0.3.7600.212001,159,16826-Apr-20124:31
Pscrptfe.ntfNot applicable1,293,18010-Jun-200921:04
Ps_schm.gdlNot applicable5,56110-Jun-200921:03
Stddtype.gdlNot applicable23,81210-Jun-200921:03
Stdnames.gpdNot applicable14,36210-Jun-200921:03
Stdschem.gdlNot applicable59,11610-Jun-200921:03
Stdschmx.gdlNot applicable2,27810-Jun-200921:03
Ttfsub.gpdNot applicable69810-Jun-200921:03
Unidrv.dll0.3.7600.212001,152,51226-Apr-20124:33
Unidrv.hlpNot applicable21,22510-Jun-200920:44
Unidrvui.dll0.3.7600.212001,651,71226-Apr-20124:31
Unires.dll0.3.7600.16385762,36814-Jul-20091:38
Xpssvcs.dll6.1.7600.212003,529,72826-Apr-20124:34
Locale.gpdNot applicable14,08805-Nov-20102:08
Msxpsinc.gpdNot applicable7305-Nov-20102:08
Msxpsinc.ppdNot applicable7205-Nov-20102:08
Mxdwdrv.dll0.3.7601.219801,478,65626-Apr-20124:14
P6disp.gpdNot applicable25,48905-Nov-20102:05
P6font.gpdNot applicable3,29305-Nov-20102:05
Pcl4res.dll0.3.5479.0292,35220-Nov-201010:12
Pcl5eres.dll0.3.5479.01,057,79220-Nov-201010:12
Pcl5ures.dll0.3.5479.01,058,30420-Nov-201010:12
Pclxl.dll0.3.5479.0207,87220-Nov-201010:00
Pclxl.gpdNot applicable10,37505-Nov-20102:05
Pjl.gpdNot applicable1,15605-Nov-20102:05
Pjlmon.dll6.1.7601.1751456,32020-Nov-201010:28
Ps5ui.dll0.3.7601.219801,566,20826-Apr-20124:14
Pscript.hlpNot applicable26,03805-Nov-20101:59
Pscript.ntfNot applicable1,062,73205-Nov-20102:08
Pscript5.dll0.3.7601.219801,160,19226-Apr-20124:14
Pscrptfe.ntfNot applicable1,293,18005-Nov-20102:08
Ps_schm.gdlNot applicable5,56105-Nov-20102:08
Stddtype.gdlNot applicable23,81205-Nov-20102:08
Stdnames.gpdNot applicable14,36205-Nov-20102:08
Stdschem.gdlNot applicable59,11605-Nov-20102:08
Stdschmx.gdlNot applicable2,27805-Nov-20102:08
Ttfsub.gpdNot applicable69805-Nov-20102:08
Unidrv.dll0.3.7601.219801,153,53626-Apr-20124:16
Unidrv.hlpNot applicable21,22505-Nov-20101:59
Unidrvui.dll0.3.7601.219801,652,22426-Apr-20124:14
Unires.dll0.3.7601.17514762,36820-Nov-201010:13
Xpssvcs.dll6.1.7601.219803,529,72826-Apr-20124:17

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
For more information about Microsoft XPS Document Writer, go to the following Microsoft website:
General information about Microsoft XPS Document Writer
For more information about cmap, go to the following Microsoft website:
General information about cmap
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameX86_ntprint.inf_31bf3856ad364e35_6.1.7600.21200_none_3bb1f34a34e7d78b.manifest
File versionNot applicable
File size17,871
Date (UTC)26-Apr-2012
Time (UTC)9:31
File nameX86_ntprint.inf_31bf3856ad364e35_6.1.7601.21980_none_3d41f8ce324eefbd.manifest
File versionNot applicable
File size17,871
Date (UTC)26-Apr-2012
Time (UTC)9:31
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameAmd64_ntprint.inf_31bf3856ad364e35_6.1.7600.21200_none_97d08ecded4548c1.manifest
File versionNot applicable
File size17,933
Date (UTC)26-Apr-2012
Time (UTC)9:36
File nameAmd64_ntprint.inf_31bf3856ad364e35_6.1.7601.21980_none_99609451eaac60f3.manifest
File versionNot applicable
File size17,933
Date (UTC)26-Apr-2012
Time (UTC)9:36
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameIa64_ntprint.inf_31bf3856ad364e35_6.1.7600.21200_none_3bb3974034e5e087.manifest
File versionNot applicable
File size17,873
Date (UTC)26-Apr-2012
Time (UTC)9:16
File nameIa64_ntprint.inf_31bf3856ad364e35_6.1.7601.21980_none_3d439cc4324cf8b9.manifest
File versionNot applicable
File size17,873
Date (UTC)26-Apr-2012
Time (UTC)9:16

Properties

Article ID: 2701894 - Last Review: June 13, 2012 - Revision: 1.0
APPLIES TO
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 Foundation
  • Windows Server 2008 R2 for Itanium-Based Systems
  • Windows Server 2008 R2 Standard
  • Windows Web Server 2008 R2
  • Windows 7 Enterprise
  • Windows 7 Home Basic
  • Windows 7 Home Premium
  • Windows 7 Professional
  • Windows 7 Starter
  • Windows 7 Ultimate
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbfix kbexpertiseinter kbsurveynew KB2701894

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