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Outlook 2011 start error: "Please upgrade the Office database"
Article ID: 2702740 - View products that this article applies to.
After Service Pack 2 (SP2) is installed for Office for Mac 2011, you may receive this message:
Please upgrade the Office database
The message provides two options: Upgrade or Rebuild.
If you select Upgrade, this error may appear:
There is a problem with the Office database. You must rebuild it using the database utility.
If you select Rebuild, this error may appear:
Your identity is older than this version of Outlook. Please rebuild by using the last version of Outlook that used this identity.
Warning: You should follow these steps only if Office for Mac 2011 has been updated to Service Pack 2. To check, open Word, and then click About Word from the Word menu. If the version number is 14.2.0 or above, Service Pack 2 was installed.
Method 1 - Download and install update 14.2.2Update 14.2.2 is available and should be installed before trying the steps in Method 2. Open Word and click About Word to check the version.
If you already have version 14.2.2, go to the next method. If you still have version 14.2.0, you'll need to install the latest update. To do this:
Method 2 - Rebuild main identity databaseThe steps provided modify the current identity. We recommend you back up the identity first before any other steps are taken. To do this, follow these steps:
Step 1: Create a new Outlook identityNow that you have a back up, create a new identity. To do this, follow these steps:
Step 2: Move the Database Headers folderMove the Database Headers folder from the new identity to the old one. To do this, follow these steps:
Step 3: Rebuild the main identity databaseRebuild your main identity with the Microsoft Database Utility. To do this, follow these steps:
For information about the 14.2.0 update, also known as Service Pack 2, see Description of the Office for Mac 2011 14.2 update