User cannot use the "Switch User" option on a locked hot-desk telephone that is running Lync 2010 Phone Edition

Article ID: 2703310 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • You configure a common area telephone to run Microsoft Lync 2010 Phone Edition.
  • You configure the telephone as a hot-desk telephone.
  • You configure the telephone to lock automatically after a specified period of inactivity.
  • User A logs on to the telephone and then locks the telephone.
  • User B tries to log on to the telephone.
In this scenario, the Switch User option is not displayed in the menu for the locked telephone.

Note You can use the following cmdlets to configure the telephone to lock automatically after a specified period of inactivity:
Set-CsUCPhoneConfiguration –EnforcePhoneLock $True -PhoneLockTimeout <TimeSpan>

RESOLUTION

To resolve this issue, install the appropriate cumulative update for the telephone that you are using:

For Polycom CX500, Polycom CX600, and Polycom CX3000 telephones
2701671 Description of the cumulative update for Lync 2010 Phone Edition for Polycom CX500, Polycom CX600, and Polycom CX3000 telephones: June 2012

For HP 4110 and HP 4120
2701670 Description of the cumulative update for Lync 2010 Phone Edition for HP 4110 and HP 4120: June 2012

For Aastra 6721ip and Aastra 6725ip
2701667 Description of the cumulative update for Lync 2010 Phone Edition for Aastra 6721ip and Aastra 6725ip: June 2012

MORE INFORMATION

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

For more information about how to use the Set-CsUCPhoneConfiguration cmdlets, go to the following Microsoft TechNet website:
Set-CsUCPhoneConfiguration

Properties

Article ID: 2703310 - Last Review: June 16, 2012 - Revision: 1.0
APPLIES TO
  • Microsoft Lync 2010 Phone Edition for Polycom CX500, Polycom CX600 and Polycom CX3000
  • Microsoft Lync 2010 Phone Edition
  • Microsoft Lync 2010 Phone Edition for Aastra 6721ip and Aastra 6725ip
Keywords: 
kbqfe kbsurveynew kbexpertiseinter kbfix KB2703310

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