MMC stops responding when you disable or enable an ATA channel on a Windows Server 2008-based or Windows Server 2008 R2-based computer

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Article ID: 2703639 - View products that this article applies to.
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Symptoms

Assume that you try to disable an ATA channel by using Device Manager on a Windows Server 2008-based or Windows Server 2008 R2-based computer. However, the associated Microsoft Management Console (MMC) stops responding, and the operation is not completed. Additionally, if you try to restart or shut down the computer, the computer does not shut down, and you receive the following Stop error message after 10 minutes:
Stop 0x0000009F
Note This issue also occurs when you use a command line tool (for example, Devcon.exe) to disable the ATA channel.

Cause

This issue occurs because of a race condition in the Ataport.sys driver. This behavior causes an incorrect reference count on an ATA channel extension when the channel extension is started.

Resolution

Hotfix information

Important This hotfix has been re-released to address an issue in which the digital signature on files produced and signed by Microsoft will expire prematurely, as described in Microsoft Security Advisory 2749655.

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:
  • Windows Server 2008 Service Pack 2 (SP2)
  • Windows Server 2008 R2
  • Windows Server 2008 R2 Service Pack 1 (SP1)
For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
968849 How to obtain the latest service pack for Windows Server 2008
For more information about how to obtain a Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the hotfix, you do not have to change the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows Server 2008 file information notes
Important Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, only "Windows Vista" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows Vista" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    Collapse this tableExpand this table
    VersionProductSR_LevelService branch
    6.0.600 2 . 22xxxWindows Server 2008SP2LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008" section. MUM files and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Aliide.sys1.2.0.014,20809-May-201218:42x86
Amdide.sys6.0.6002.2285014,72009-May-201218:42x86
Atapi.sys6.0.6002.2285020,86409-May-201218:42x86
Ataport.sys6.0.6002.22850107,39209-May-201218:42x86
Cmdide.sys2.0.7.015,74409-May-201218:42x86
Intelide.sys6.0.6002.2285014,72009-May-201218:42x86
Msahci.sys6.0.6002.2285025,47209-May-201218:42x86
Pciide.sys6.0.6002.2285013,18409-May-201218:42x86
Pciidex.sys6.0.6002.2285041,85609-May-201218:42x86
Viaide.sys5.1.3790.15016,76809-May-201218:42x86
For all supported x64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Aliide.sys1.2.0.015,23209-May-201218:38x64
Amdide.sys6.0.6002.2285015,23209-May-201218:38x64
Atapi.sys6.0.6002.2285023,42409-May-201218:38x64
Ataport.sys6.0.6002.22850122,24009-May-201218:38x64
Cmdide.sys2.0.7.017,28009-May-201218:38x64
Intelide.sys6.0.6002.2285016,25609-May-201218:38x64
Msahci.sys6.0.6002.2285028,03209-May-201218:38x64
Pciide.sys6.0.6002.2285013,18409-May-201218:38x64
Pciidex.sys6.0.6002.2285048,00009-May-201218:38x64
Viaide.sys5.1.3790.15017,28009-May-201218:38x64
For all supported IA-64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Aliide.sys1.2.0.018,81609-May-201218:33IA-64
Atapi.sys6.0.6002.2285044,41609-May-201218:33IA-64
Ataport.sys6.0.6002.22850307,07209-May-201218:33IA-64
Cmdide.sys2.0.7.026,49609-May-201218:33IA-64
Intelide.sys6.0.6002.2285020,86409-May-201218:33IA-64
Msahci.sys6.0.6002.2285059,77609-May-201218:33IA-64
Pciide.sys6.0.6002.2285018,30409-May-201218:33IA-64
Pciidex.sys6.0.6002.22850108,41609-May-201218:33IA-64
Viaide.sys5.1.3790.15028,03209-May-201218:33IA-64
Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    Collapse this tableExpand this table
    VersionProductSR_LevelService branch
    6.1.760 0 . 17xxxWindows Server 2008 R2RTMGDR
    6.1.760 0 . 21xxxWindows Server 2008 R2RTMLDR
    6.1.760 1 . 17xxxWindows Server 2008 R2SP1GDR
    6.1.760 1 . 22xxxWindows Server 2008 R2SP1LDR
  • GDR service branches contain only those fixes that are widely released to address widespread, extremely important issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Aliide.sys1.2.0.015,44014-Jul-200901:52x64
Ataport.sys6.1.7600.17126155,50414-Sep-201219:34x64
Cmdide.sys2.0.7.017,48814-Jul-200901:52x64
Msahci.sys6.1.7600.1712630,06414-Sep-201219:35x64
Viaide.sys6.0.6000.17017,48814-Jul-200901:45x64
Aliide.sys1.2.0.015,44014-Jul-200901:52x64
Ataport.sys6.1.7600.21326155,50414-Sep-201219:37x64
Cmdide.sys2.0.7.017,48814-Jul-200901:52x64
Msahci.sys6.1.7600.2132630,06414-Sep-201219:37x64
Viaide.sys6.0.6000.17017,48814-Jul-200901:45x64
Aliide.sys1.2.0.015,44014-Jul-200901:52x64
Ataport.sys6.1.7601.17954155,50412-Sep-201220:27x64
Cmdide.sys2.0.7.017,48814-Jul-200901:52x64
Viaide.sys6.0.6000.17017,48814-Jul-200901:45x64
Aliide.sys1.2.0.015,44014-Jul-200901:52x64
Ataport.sys6.1.7601.22113155,50414-Sep-201219:52x64
Cmdide.sys2.0.7.017,48814-Jul-200901:52x64
Viaide.sys6.0.6000.17017,48814-Jul-200901:45x64
For all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Aliide.sys1.2.0.019,02414-Jul-200901:57IA-64
Ataport.sys6.1.7600.17126371,56814-Sep-201218:30IA-64
Cmdide.sys2.0.7.026,70414-Jul-200901:57IA-64
Msahci.sys6.1.7600.1712668,97614-Sep-201218:31IA-64
Viaide.sys6.0.6000.17027,71214-Jul-200901:56IA-64
Aliide.sys1.2.0.019,02414-Jul-200901:57IA-64
Ataport.sys6.1.7600.21326371,56814-Sep-201218:47IA-64
Cmdide.sys2.0.7.026,70414-Jul-200901:57IA-64
Msahci.sys6.1.7600.2132668,97614-Sep-201218:48IA-64
Viaide.sys6.0.6000.17027,71214-Jul-200901:56IA-64
Aliide.sys1.2.0.019,02414-Jul-200901:57IA-64
Ataport.sys6.1.7601.17954372,08013-Sep-201211:43IA-64
Cmdide.sys2.0.7.026,70414-Jul-200901:57IA-64
Viaide.sys6.0.6000.17027,71214-Jul-200901:56IA-64
Aliide.sys1.2.0.019,02414-Jul-200901:57IA-64
Ataport.sys6.1.7601.22113372,08014-Sep-201218:36IA-64
Cmdide.sys2.0.7.026,70414-Jul-200901:57IA-64
Viaide.sys6.0.6000.17027,71214-Jul-200901:56IA-64

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows Server 2008

Additional files for all supported x86-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameX86_mshdc.inf_31bf3856ad364e35_6.0.6002.22850_none_df723a2d37f632c5.manifest
File versionNot applicable
File size6,874
Date (UTC)09-May-2012
Time (UTC)18:50
PlatformNot applicable
Additional files for all supported x64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameAmd64_mshdc.inf_31bf3856ad364e35_6.0.6002.22850_none_3b90d5b0f053a3fb.manifest
File versionNot applicable
File size6,876
Date (UTC)09-May-2012
Time (UTC)18:50
PlatformNot applicable
Additional files for all supported IA-64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameIa64_mshdc.inf_31bf3856ad364e35_6.0.6002.22850_none_df73de2337f43bc1.manifest
File versionNot applicable
File size6,297
Date (UTC)09-May-2012
Time (UTC)18:50
PlatformNot applicable

Additional file information for Windows Server 2008 R2

Additional files for all supported x64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameAmd64_mshdc.inf_31bf3856ad364e35_6.1.7600.17126_none_396edeff3b096647.manifest
File versionNot Applicable
File size6,636
Date (UTC)18-Sep-2012
Time (UTC)10:51
PlatformNot Applicable
File nameAmd64_mshdc.inf_31bf3856ad364e35_6.1.7600.21326_none_39f87db054270338.manifest
File versionNot Applicable
File size6,636
Date (UTC)18-Sep-2012
Time (UTC)10:51
PlatformNot Applicable
File nameAmd64_mshdc.inf_31bf3856ad364e35_6.1.7601.17954_none_3b32f5713849bd3d.manifest
File versionNot Applicable
File size6,636
Date (UTC)18-Sep-2012
Time (UTC)10:51
PlatformNot Applicable
File nameAmd64_mshdc.inf_31bf3856ad364e35_6.1.7601.22113_none_3be6a9c45148072e.manifest
File versionNot Applicable
File size6,636
Date (UTC)18-Sep-2012
Time (UTC)10:51
PlatformNot Applicable
File nameUpdate-bf.mum
File versionNot Applicable
File size2,301
Date (UTC)18-Sep-2012
Time (UTC)10:36
PlatformNot Applicable
File nameUpdate.mum
File versionNot Applicable
File size2,347
Date (UTC)18-Sep-2012
Time (UTC)10:36
PlatformNot Applicable
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameIa64_mshdc.inf_31bf3856ad364e35_6.1.7600.17126_none_dd51e77182a9fe0d.manifest
File versionNot Applicable
File size6,112
Date (UTC)18-Sep-2012
Time (UTC)10:36
PlatformNot Applicable
File nameIa64_mshdc.inf_31bf3856ad364e35_6.1.7600.21326_none_dddb86229bc79afe.manifest
File versionNot Applicable
File size6,112
Date (UTC)18-Sep-2012
Time (UTC)10:36
PlatformNot Applicable
File nameIa64_mshdc.inf_31bf3856ad364e35_6.1.7601.17954_none_df15fde37fea5503.manifest
File versionNot Applicable
File size6,112
Date (UTC)18-Sep-2012
Time (UTC)10:36
PlatformNot Applicable
File nameIa64_mshdc.inf_31bf3856ad364e35_6.1.7601.22113_none_dfc9b23698e89ef4.manifest
File versionNot Applicable
File size6,112
Date (UTC)18-Sep-2012
Time (UTC)10:36
PlatformNot Applicable
File nameUpdate-bf.mum
File versionNot Applicable
File size1,895
Date (UTC)18-Sep-2012
Time (UTC)10:36
PlatformNot Applicable
File nameUpdate.mum
File versionNot Applicable
File size1,933
Date (UTC)18-Sep-2012
Time (UTC)10:36
PlatformNot Applicable

Properties

Article ID: 2703639 - Last Review: October 10, 2012 - Revision: 2.0
Applies to
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 for Itanium-Based Systems
  • Windows Server 2008 R2 Foundation
  • Windows Server 2008 R2 Standard
  • Windows Web Server 2008 R2
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 for Itanium-Based Systems
  • Windows Server 2008 Foundation
  • Windows Server 2008 Standard
  • Windows Server 2008 Standard without Hyper-V
  • Windows Web Server 2008
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbfix kbexpertiseinter kbsurveynew KB2703639

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