"Windows is not genuine" error in Windows 7 or Windows Server 2008 R2

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Article ID: 2704233 - View products that this article applies to.
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When you log on to a computer that is running Windows 7 or Windows Server 2008 R2, you receive the following Windows Activation message:

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Additionally, the desktop background is black, and you receive the following error message in the lower-right corner of the screen:

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Advanced error message information


To resolve this problem, use the following methods, depending on your scenario.

Scenario 1: Lack of permissions

Scenario 2: Missing registry entries

Advanced information

Because the Licensing service uses Plug and Play to obtain hardware ID information and binds the license to the computer, this setting can result in an activated system appearing to be out of tolerance. The default permissions of the Plug and Play policy do not grant the Licensing service the appropriate rights to access the Plug and Play service. The Licensing service runs under the Network Service account.


For more information about error 0x80070005, click the following article number to view the article in the Microsoft Knowledge Base:
2584824 Windows 7 displays "Windows is not Genuine" with an error code of 0x80070005


Article ID: 2704233 - Last Review: November 2, 2012 - Revision: 2.0
Applies to
  • Windows 7 Professional
  • Windows 7 Enterprise
  • Windows 7 Ultimate
  • Windows Server 2008 Foundation
  • Windows Server 2008 Standard
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Datacenter
  • Windows Server 2008 for Itanium-Based Systems
kbprb kbsmbportal kberrmsg kbfield kbmsifixme KB2704233

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