Handle leak occurs in the MPEG-2 Audio Decoder when you play a video multiple times in Windows Media Player in Windows 7

Article translations Article translations
Article ID: 2704377 - View products that this article applies to.
Expand all | Collapse all

On This Page

Symptoms

When you use Windows Media Player to play a video multiple times on a computer that is running Windows 7, a handle leak occurs in the Microsoft MPEG-2 Audio Decoder. Additionally, the handle count for Windows Media Player increases continuously.

Cause

This issue is caused by an error in the Microsoft MPEG-2 Audio Decoder. A handle is created when you play a video, and the MPEG-2 Audio Decoder does not release the handle immediately after it is created. Therefore, the handle count increases in proportion to the number of times that you play the video.

Resolution

Hotfix information

Important This hotfix has been re-released to address an issue in which the digital signature on files produced and signed by Microsoft will expire prematurely, as described in Microsoft Security Advisory 2749655.

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows 7 Service Pack 1 (SP1). For more information about how to obtain a Windows 7 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the hotfix, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 file information note
Important Windows 7 and Windows Server 2008 R2 updates are included in the same packages.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    Collapse this tableExpand this table
    VersionProductSR_LevelService branch
    6.1.760 1 . 17xxxWindows 7 SP1GDR
    6.1.760 1 . 21xxxWindows 7 SP1LDR
  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) that are installed for each environment are listed separately in the "Additional file information for Windows 7" section. MANIFEST files and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Msmpeg2adec-ppdlic.xrm-msNot Applicable3,37925-Jun-201205:11Not Applicable
Msmpeg2adec.dll6.1.7601.17838970,24025-Jun-201204:36x86
Msmpeg2adec-ppdlic.xrm-msNot Applicable3,37925-Jun-201204:37Not Applicable
Msmpeg2adec.dll6.1.7601.21991970,24025-Jun-201204:18x86
For all supported x64-based versions of Windows 7
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Msmpeg2adec-ppdlic.xrm-msNot Applicable3,37925-Jun-201205:53Not Applicable
Msmpeg2adec.dll6.1.7601.178381,307,13625-Jun-201205:29x64
Msmpeg2adec-ppdlic.xrm-msNot Applicable3,37925-Jun-201205:37Not Applicable
Msmpeg2adec.dll6.1.7601.219911,307,13625-Jun-201205:13x64
Msmpeg2adec-ppdlic.xrm-msNot Applicable3,37925-Jun-201205:11Not Applicable
Msmpeg2adec.dll6.1.7601.17838970,24025-Jun-201204:36x86
Msmpeg2adec-ppdlic.xrm-msNot Applicable3,37925-Jun-201204:37Not Applicable
Msmpeg2adec.dll6.1.7601.21991970,24025-Jun-201204:18x86

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7

Additional files for all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameUpdate-bf.mum
File versionNot Applicable
File size1,625
Date (UTC)18-Sep-2012
Time (UTC)09:28
PlatformNot Applicable
File nameUpdate.mum
File versionNot Applicable
File size1,651
Date (UTC)18-Sep-2012
Time (UTC)09:28
PlatformNot Applicable
File nameX86_0da017e79087acc532bf8c8b2afae346_31bf3856ad364e35_6.1.7601.17872_none_a6f4f2936de3129e.manifest
File versionNot Applicable
File size699
Date (UTC)18-Sep-2012
Time (UTC)09:28
PlatformNot Applicable
File nameX86_ed604935ef94bd7e0ebbc0cf9a03ab8e_31bf3856ad364e35_6.1.7601.22030_none_ab4d79f47e1ada95.manifest
File versionNot Applicable
File size699
Date (UTC)18-Sep-2012
Time (UTC)09:28
PlatformNot Applicable
File nameX86_microsoft-windows-msmpeg2adec_31bf3856ad364e35_6.1.7601.17872_none_939ee2a315cc4278.manifest
File versionNot Applicable
File size11,169
Date (UTC)25-Jun-2012
Time (UTC)06:38
PlatformNot Applicable
File nameX86_microsoft-windows-msmpeg2adec_31bf3856ad364e35_6.1.7601.22030_none_945196ac2ecb7312.manifest
File versionNot Applicable
File size11,169
Date (UTC)25-Jun-2012
Time (UTC)05:18
PlatformNot Applicable
Additional files for all supported x64-based versions of Windows 7
Collapse this tableExpand this table
File nameAmd64_3868955b3148b0192438644f38918e40_31bf3856ad364e35_6.1.7601.17872_none_95b6db8371932594.manifest
File versionNot Applicable
File size1,046
Date (UTC)18-Sep-2012
Time (UTC)09:28
PlatformNot Applicable
File nameAmd64_3e03269589c53ebf212cf0fa7be84787_31bf3856ad364e35_6.1.7601.22030_none_9cb6ec392eb7acba.manifest
File versionNot Applicable
File size1,046
Date (UTC)18-Sep-2012
Time (UTC)09:28
PlatformNot Applicable
File nameAmd64_microsoft-windows-msmpeg2adec_31bf3856ad364e35_6.1.7601.17872_none_efbd7e26ce29b3ae.manifest
File versionNot Applicable
File size11,171
Date (UTC)25-Jun-2012
Time (UTC)06:19
PlatformNot Applicable
File nameAmd64_microsoft-windows-msmpeg2adec_31bf3856ad364e35_6.1.7601.22030_none_f070322fe728e448.manifest
File versionNot Applicable
File size11,171
Date (UTC)25-Jun-2012
Time (UTC)05:51
PlatformNot Applicable
File nameUpdate-bf.mum
File versionNot Applicable
File size2,057
Date (UTC)18-Sep-2012
Time (UTC)09:28
PlatformNot Applicable
File nameUpdate.mum
File versionNot Applicable
File size2,091
Date (UTC)18-Sep-2012
Time (UTC)09:28
PlatformNot Applicable
File nameX86_microsoft-windows-msmpeg2adec_31bf3856ad364e35_6.1.7601.17872_none_939ee2a315cc4278.manifest
File versionNot Applicable
File size11,169
Date (UTC)25-Jun-2012
Time (UTC)06:38
PlatformNot Applicable
File nameX86_microsoft-windows-msmpeg2adec_31bf3856ad364e35_6.1.7601.22030_none_945196ac2ecb7312.manifest
File versionNot Applicable
File size11,169
Date (UTC)25-Jun-2012
Time (UTC)05:18
PlatformNot Applicable

Properties

Article ID: 2704377 - Last Review: October 10, 2012 - Revision: 4.0
Applies to
  • Windows 7 Enterprise
  • Windows 7 Home Premium
  • Windows 7 Home Basic
  • Windows 7 Professional
  • Windows 7 Ultimate
  • Windows 7 Starter
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbfix kbexpertiseinter kbsurveynew KB2704377

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com