Article ID: 2707331 - View products that this article applies to.
After you run the Microsoft Online Services Diagnostics and Logging (MOSDAL) Support Toolkit, the Active Directory Federation Services (AD FS) diagnostics log shows the following error:
Note This log is located at Admin_Applications\SSO_Diagnostic_Tests\ADFSDiagnostic.txt.
Microsoftonline.com could not be accessed.
Additionally, when you use single sign-on (SSO)-enabled user ID credentials to sign in to Office 365 resources, the client computer may be unable to resolve IP addresses for microsoftonline.com.
This issue may occur if there are network problems that limit access to Office 365.
To resolve this issue, see the following Microsoft Knowledge Base article:
(http://support.microsoft.com/kb/2637629/ )How to troubleshoot non-browser apps that can’t sign in to Office 365, Azure, or Windows Intune
Still need help? Go to the Office 365 Community
(http://community.office365.com/)website or the Azure Active Directory Forums
Article ID: 2707331 - Last Review: July 9, 2014 - Revision: 13.0