Article ID: 2707331 - View products that this article applies to.
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PROBLEM

After you run the Microsoft Online Services Diagnostics and Logging (MOSDAL) Support Toolkit, the Active Directory Federation Services (AD FS) diagnostics log shows the following error:
Microsoftonline.com could not be accessed.
Note This log is located at Admin_Applications\SSO_Diagnostic_Tests\ADFSDiagnostic.txt.

Additionally, when you use single sign-on (SSO)-enabled user ID credentials to sign in to Office 365 resources, the client computer may be unable to resolve IP addresses for microsoftonline.com.

CAUSE

This issue may occur if there are network problems that limit access to Office 365.

SOLUTION

To resolve this issue, see the following Microsoft Knowledge Base article:
2637629 How to troubleshoot non-browser apps that can’t sign in to Office 365, Azure, or Windows Intune

MORE INFORMATION

Still need help? Go to the Office 365 Community website or the Azure Active Directory Forums website.

Properties

Article ID: 2707331 - Last Review: July 9, 2014 - Revision: 13.0
Applies to
  • Microsoft Azure
  • Microsoft Office 365
  • Windows Intune
  • CRM Online via Office 365 E Plans
  • Microsoft Azure Recovery Services
  • Office 365 Identity Management
Keywords: 
o365 o365a mosdal4.5 o365e o365m o365022013 KB2707331

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