Article ID: 2707333 - View products that this article applies to.
After you run the Microsoft Online Services Diagnostics and Logging (MOSDAL) Support Toolkit, the Active Directory Federation Services (AD FS) diagnostics log contains the following error message:
Note The AD FS diagnostics log is located here:
Tenant namespace registration information could not be obtained from the Microsoft Office 365 authentication system.
Additionally, you may notice the following behavior when you sign in to your Microsoft cloud service such as Office 365, Windows Azure, or Windows Intune by using single sign-on (SSO)-enabled user ID credentials:
After you update the user ID field to sign in to https://login.microsoftonline.com, no link is displayed to redirect authentication to an on-premises AD FS service for authentication.
This issue may occur if the domain that's associated with the user ID isn't added or verified in the cloud service.
To resolve this issue, follow these steps:
Step 1: Add and verify the vanity domain in the cloud serviceTo add and verify the domain that's used by the user ID that was entered for the cloud service, go to the following Microsoft website:
Add your domain
Step 2: Complete SSO setupSetup of SSO can't be completed until the associated domain is added and verified in the cloud service. Therefore, SSO setup must be completed. For more info about how to do this, see the following articles:
(http://community.office365.com/en-us/default.aspx)website or the Windows Azure Active Directory Forums
Article ID: 2707333 - Last Review: March 6, 2014 - Revision: 18.0
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