Article ID: 2707340 - View products that this article applies to.
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After you run the Microsoft Online Services Diagnostics and Logging (MOSDAL) Support Toolkit, the following error message is logged in the ADFSDiagnostic.txt diagnostics log file:
No token was received from AD FS.
Note The log file is located in the \Admin_Applications\SSO_Diagnostic_Tests\ folder.

Additionally, when you try to sign in to your Microsoft cloud service such as Office 365, Microsoft Azure, or Windows Intune by using a federated account, you may receive the following message after you try to provide credentials to Active Directory Federation Services (AD FS):

"There was a problem accessing this site."


This issue may occur if one of the following conditions is true:
  • A relying party trust exists, but the relying party trust with Azure Active Directory (Azure AD) doesn't exist.
  • The WS-Federation endpoint is missing from the relying party trust with Azure AD because the relying party trust was created while WS-Federation was disabled.
  • The relying party trust is disabled.


To resolve this issue, use the methods that are described in the following Microsoft Knowledge Base article:

2713898 "There was a problem accessing the site" error from AD FS when a federated user signs in to Office 365, Azure, or Windows Intune 


Still need help? Go to the Office 365 Community website or the Azure Active Directory Forums website.


Article ID: 2707340 - Last Review: July 9, 2014 - Revision: 16.0
Applies to
  • Microsoft Azure
  • Microsoft Office 365
  • Windows Intune
  • CRM Online via Office 365 E Plans
  • Microsoft Azure Recovery Services
  • Office 365 Identity Management
o365 o365a mosdal4.5 o365022013 o365e o365m KB2707340

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