Article ID: 2707340 - View products that this article applies to.
After you run the Microsoft Online Services Diagnostics and Logging (MOSDAL) Support Toolkit, the following error message is logged in the ADFSDiagnostic.txt diagnostics log file:
Note The log file is located in the \Admin_Applications\SSO_Diagnostic_Tests\ folder.
No token was received from AD FS.
Additionally, when you try to sign in to your Microsoft cloud service such as Office 365, Windows Azure, or Windows Intune by using a federated account, you may receive the following message after you try to provide credentials to Active Directory Federation Services (AD FS):
"There was a problem accessing this site."
This issue may occur if one of the following conditions is true:
To resolve this issue, use the methods that are described in the following Microsoft Knowledge Base article:
(http://support.microsoft.com/kb/2713898/ )"There was a problem accessing the site" error from AD FS when a federated user signs in to Office 365, Windows Azure, or Windows Intune
Still need help? Go to the Office 365 Community
(http://community.office365.com/)website or the Windows Azure Active Directory Forums
Article ID: 2707340 - Last Review: November 26, 2013 - Revision: 14.0
Contact us for more help
Connect with Answer Desk for expert help.