Error message after you run the MOSDAL Support Toolkit: "There are no services in the AD FS Metadata Exchange (MEX) document"

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Article ID: 2707344 - View products that this article applies to.
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After you run the Microsoft Online Services Diagnostics and Logging (MOSDAL) Support Toolkit, the following error message is logged in the ADFSDiagnostic.txt diagnostics log file:
There are no services in the AD FS Metadata Exchange (MEX) document.
Note The log file is located in the \Admin_Applications\SSO_Diagnostic_Tests\ folder.

Additionally, when you try to sign in to your Microsoft cloud service such as Office 365, Microsoft Azure, or Windows Intune by using a federated account, rich client application authentication fails when it tries to access services. 


An issue occurred with the Active Directory Federation Services (AD FS) service that prevented it from functioning as expected.


To resolve this issue, restart the AD FS service. If that doesn't resolve the issue, contact Technical Support.


Still need help? Go to the Office 365 Community website or the Azure Active Directory Forums website.


Article ID: 2707344 - Last Review: July 9, 2014 - Revision: 15.0
Applies to
  • Microsoft Azure
  • Microsoft Office 365
  • Windows Intune
  • CRM Online via Office 365 E Plans
  • Microsoft Azure Recovery Services
  • Office 365 Identity Management
o365 o365a mosdal4.5 o365022013 o365e o365m KB2707344

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