"No security token service description in the AD FS Metadata Exchange (MEX) document" error after you run the MOSDAL Support Toolkit

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Article ID: 2707346 - View products that this article applies to.
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PROBLEM

After you run the Microsoft Online Services Diagnostics and Logging (MOSDAL) Support Toolkit, the Active Directory Federation Services (AD FS) diagnostics log shows the following error:
There is no security token service description in the AD FS Metadata Exchange (MEX) document.
Note This log located at Admin_Applications\SSO_Diagnostic_Tests\ADFSDiagnostic.txt.

Additionally, after you sign in to a Microsoft cloud service such as Office 365, Microsoft Azure, or Windows Intune by using a federated account, rich client application authentication fails when it tries to access services.

CAUSE

An issue occurred with the AD FS service that prevented it from functioning as expected.

SOLUTION

To resolve this issue, restart the AD FS service. If that doesn't resolve the issue, contact Technical Support.

MORE INFORMATION

Still need help? Go to the Office 365 Community website or the Azure Active Directory Forums website.

Properties

Article ID: 2707346 - Last Review: July 9, 2014 - Revision: 15.0
Applies to
  • Microsoft Azure
  • Microsoft Office 365
  • Windows Intune
  • CRM Online via Office 365 E Plans
  • Microsoft Azure Recovery Services
  • Office 365 Identity Management
Keywords: 
o365 o365a mosdal4.5 o365022013 o365e o365m KB2707346

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