Article ID: 2707347 - View products that this article applies to.
Expand all | Collapse all

PROBLEM

After you run the Microsoft Online Services Diagnostics and Logging (MOSDAL) Support Toolkit, the Active Directory Federation Services (AD FS) diagnostics log shows the following error:
There were no endpoints in the AD FS Metadata Exchange (MEX) document.
Note This log is located at Admin_Applications\SSO_Diagnostic_Tests\ADFSDiagnostic.txt.

Additionally, after you sign in to your Microsoft cloud service such as Office 365, Windows Azure, or Windows Intune by using a federated account, rich client application authentication may fail when it tries to access services.

CAUSE

This issue may occur if all AD FS service endpoints were deactivated.

SOLUTION

To resolve this issue, make sure that the AD FS service endpoints are configured to support sign-on (SSO) authentication. To do this, see the following Microsoft Knowledge Base article:
2712957 Sign in to Office 365, Windows Azure, or Windows Intune fails after you change the federation service endpoint   
After you update the service endpoints, make sure that the AD FS service endpoint configuration metadata is updated to the Windows Azure Active Directory (Windows Azure AD) authentication system. To do this, see the "How to update the configuration of the Office 365 federated domain" section of the following Microsoft Knowledge Base article:
2647048 How to update or to repair the configuration of the Office 365 federated domain

MORE INFORMATION

Still need help? Go to the Office 365 Community website or the Windows Azure Active Directory Forums website.

Properties

Article ID: 2707347 - Last Review: January 14, 2014 - Revision: 12.0
Applies to
  • Windows Azure
  • Microsoft Office 365
  • Microsoft Office 365 for enterprises (pre-upgrade)
  • Microsoft Office 365 for education  (pre-upgrade)
  • CRM Online via Office 365 E Plans
  • Windows Azure Recovery Services
Keywords: 
o365 o365a mosdal4.5 o365e o365062011 pre-upgrade o365m o365022013 after upgrade KB2707347

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com