"Internal error occurred in the tool when attempting to find the test for a failed test result" error after you run the MOSDAL Support Toolkit

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Article ID: 2707349 - View products that this article applies to.
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PROBLEM

After you run the Microsoft Online Services Diagnostics and Logging (MOSDAL) Support Toolkit, the Active Directory Federation Services (AD FS) diagnostics log shows the following error message:
An internal error occurred in the tool when attempting to find the test for a failed test result.
Note This log located at Admin_Applications\SSO_Diagnostic_Tests\ADFSDiagnostic.txt.

CAUSE

This issue may occur if an unexpected result occurs while the MOSDAL AD FS Diagnostics package is running.

SOLUTION

To resolve this issue, contact Office 365 Support.

MORE INFORMATION

Still need help? Go to the Office 365 Community website or the Azure Active Directory Forums website.

Properties

Article ID: 2707349 - Last Review: July 9, 2014 - Revision: 12.0
Applies to
  • Microsoft Azure
  • Microsoft Office 365
  • Windows Intune
  • CRM Online via Office 365 E Plans
  • Microsoft Azure Recovery Services
  • Office 365 Identity Management
Keywords: 
o365 o365a mosdal4.5 o365m o365e o365022013 KB2707349

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