Error message after you run the MOSDAL Support Toolkit: "There is no Web application login URL registered with the Microsoft Office 365 authentication system"

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Article ID: 2707358 - View products that this article applies to.
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PROBLEM

After you run the Microsoft Online Services Diagnostics and Logging (MOSDAL) Support Toolkit, the Active Directory Federation Services (AD FS) diagnostics log contains the following error message:

There is no Web application login URL registered with the Microsoft Office 365 authentication system.

Note This log located at \Admin_Applications\SSO_Diagnostic_Tests\ADFSDiagnostic.txt

CAUSE

This issue may occur if one of the following conditions is true:
  • The ls service endpoint is disabled in the on-premises AD FS Federation service.
  • The ls service endpoint is enabled in the on-premises AD FS Federation service. But the ls service endpoint was disabled the last time that the update-MSOLFederatedDomain cmdlet was run to update your Microsoft cloud service such as Office 365, Microsoft Azure, or Windows Intune with AD FS configuration data. To detect whether AD FS metadata isn't updated correctly, see the "Cause" section of the following Microsoft Knowledge Base article:  
    2647020  "Sorry, but we're having trouble signing you in" and "80041317" or "80043431" error when a federated user tries to sign in to Office 365, Azure, or Windows Intune  

SOLUTION

To resolve this issue, use one of the following methods, as appropriate for your situation.

Method 1: Reset the AD FS service endpoints to the default configuration

For information about how to make sure that the AD FS service endpoints are set up to support single sign-on (SSO) authentication, see the following Microsoft Knowledge Base article:
2712957 Sign in to Office 365, Azure, or Windows Intune fails after you change the federation service endpoint 

Method 2: Make sure that the AD FS service endpoint configuration is updated to Azure AD

For information about how to make sure that the AD FS service endpoint configuration metadata is updated to the Azure Active Directory (Azure AD) authentication system, see the "How to update the configuration of the Office 365 federated domain" section of the following article:  
2647048 How to update or to repair the configuration of the Office 365 federated domain
Still need help? Go to the Office 365 Community website or the Azure Active Directory Forums website.

Properties

Article ID: 2707358 - Last Review: July 9, 2014 - Revision: 18.0
Applies to
  • Microsoft Azure
  • Microsoft Office 365
  • Windows Intune
  • CRM Online via Office 365 E Plans
  • Microsoft Azure Recovery Services
  • Office 365 Identity Management
Keywords: 
o365 o365a mosdal4.5 o365022013 o365e o365m KB2707358

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