Error message after you run the MOSDAL Support Toolkit: "There is no Username/Password authentication endpoint registered with the Microsoft Office 365 authentication system"

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Article ID: 2707359 - View products that this article applies to.
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PROBLEM

After you run the Microsoft Online Services Diagnostics and Logging (MOSDAL) Support Toolkit, the Active Directory Federation Services (AD FS) diagnostics log contains the following error message:

There is no Username/Password authentication endpoint registered with the Microsoft Office 365 authentication system.

Note This log located at \Admin_Applications\SSO_Diagnostic_Tests\ADFSDiagnostic.txt.

Additionally, you may notice one of the following symptoms when you sign in to your Microsoft cloud service such as Office 365, Windows Azure, or Windows Intune by using a federated account:
  • Rich client applications authentication fails when you are trying to access services remotely from an Internet-connected client computer.
  • Authentication for Exchange Online client applications fails when you connect to resources.

CAUSE

This issue may occur if one of the following conditions is true:
  • The usernamemixed service endpoint may be disabled in the on-premises AD FS Federation service.
  • The usernamemixed service endpoint is enabled in the on-premises AD FS Federation service. But the usernamemixed service endpoint was disabled the last time that the update-MSOLFederatedDomain cmdlet was run to update the cloud service with AD FS configuration data. To detect whether AD FS metadata isn't updated correctly, see the "Cause" section in the following Microsoft Knowledge Base article:
    2647020 "Sorry, but we're having trouble signing you in" and "80041317" or "80043431" error when a federated user tries to sign in to Office 365, Windows Azure, or Windows Intune

SOLUTION

To resolve this issue, use one of the following methods, as appropriate for your situation.

Method 1: Reset the AD FS service endpoints to the default configuration

For information about how to make sure that AD FS service endpoints are set up to support single sign-on (SSO) authentication, see the following Microsoft Knowledge Base article:
2712957 Sign in to Office 365, Windows Azure, or Windows Intune fails after you change the federation service endpoint

Method 2: Make sure that AD FS service endpoint configuration is updated to Windows Azure AD

For information about how to make sure that AD FS service endpoint configuration metadata is updated to the Windows Azure Active Directory (Windows Azure AD) authentication system, see the "How to update the configuration of the Office 365 federated domain" section of the following Microsoft Knowledge Base article:
2647048 How to update or to repair the configuration of the Office 365 federated domain
Still need help? Go to the Office 365 Community website or the Windows Azure Active Directory Forums website.

Properties

Article ID: 2707359 - Last Review: January 14, 2014 - Revision: 17.0
Applies to
  • Windows Azure
  • Microsoft Office 365
  • Microsoft Office 365 for enterprises (pre-upgrade)
  • Microsoft Office 365 for education  (pre-upgrade)
  • CRM Online via Office 365 E Plans
  • Windows Azure Recovery Services
Keywords: 
o365 o365a mosdal4.5 o365022013 o365062011 o365e o365m pre-upgrade after upgrade KB2707359

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