Article ID: 2707370 - View products that this article applies to.
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PROBLEM

After you run the Microsoft Online Services Diagnostics and Logging (MOSDAL) Support Toolkit, the Active Directory Federation Services (AD FS) diagnostics log shows the following error:
The AD FS Token-Signing certificate is not valid until {0}.
Note This log is located at Admin_Applications\SSO_Diagnostic_Tests\ADFSDiagnostic.txt.

Additionally, when you sign in to your Microsoft cloud service such as Office 365, Microsoft Azure, or Windows Intune by using a federated account, you may receive a "There was a problem accessing this site" error message before you can provide your credentials to AD FS.

CAUSE

This issue may occur if one of the following conditions is true:
  • There is an on-premises time issue is that's causing authentication problems.
  • The AD FS token-signing certificate is expired because AD FS certificate auto-renew is deactivated.

SOLUTION

To resolve this issue, use one of the following methods, as appropriate for your situation.

Method 1: Troubleshoot on-premises time issues

To resolve on-premises time issues that are causing the single sign-on (SSO) authentication failure, see the following Microsoft Knowledge Base article:

2578667 "Sorry, but we're having trouble signing you in" and "80045C06" error when a federated user tries to sign in to Office 365, Azure, or Windows Intune

Method 2: Reissue the token-signing certificate

To reissue the token-signing certificate, see the following Microsoft Knowledge Base article:

2713898 "There was a problem accessing the site" error from AD FS when a federated user signs in to Office 365, Azure, or Windows Intune

MORE INFORMATION

Still need help? Go to the Office 365 Community website or the Azure Active Directory Forums website.

Properties

Article ID: 2707370 - Last Review: July 9, 2014 - Revision: 19.0
Applies to
  • Microsoft Azure
  • Microsoft Office 365
  • Windows Intune
  • CRM Online via Office 365 E Plans
  • Microsoft Azure Recovery Services
  • Office 365 Identity Management
Keywords: 
o365 o365a mosdal4.5 o365e o365022013 o365m KB2707370

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