Error message after you run the MOSDAL Support Toolkit: "The AD FS token has expired according to this computer's clock"

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Article ID: 2707377 - View products that this article applies to.
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PROBLEM

After you run the Microsoft Online Services Diagnostics and Logging (MOSDAL) Support Toolkit, the Active Directory Federation Services (AD FS) diagnostics log contains the following error message:

The AD FS token has expired according to this computer's clock.

Note The AD FS diagnostics log is located here:
\Admin_Applications\SSO_Diagnostic_Tests\ADFSDiagnostic.txt
In addition, you may notice the following behavior when you sign in to Office 365 resources by using single sign-on (SSO)-enabled user ID credentials:
You receive the following error message from login.microsoftonline.com:
"Organization could not sign you in."

CAUSE

This issue may occur if an on-premises time issue causes problems with the Windows Azure Active Directory (Windows Azure AD) authentication system.

SOLUTION

For more information about how to resolve the on-premises time issues that cause the SSO authentication failure, see the following Microsoft Knowledge Base article:
2578667 "Sorry, but we're having trouble signing you in" and "80045C06" error when a federated user tries to sign in to Office 365, Windows Azure, or Windows Intune

MORE INFORMATION

Still need help? Go to the Office 365 Community website or the Windows Azure Active Directory Forums website.

Properties

Article ID: 2707377 - Last Review: October 30, 2013 - Revision: 12.0
Applies to
  • Windows Azure
  • Microsoft Office 365
  • Microsoft Office 365 for enterprises (pre-upgrade)
  • Microsoft Office 365 for education  (pre-upgrade)
  • CRM Online via Office 365 E Plans
  • Windows Azure Recovery Services
Keywords: 
o365 o365a mosdal4.5 o365022013 after upgrade o365062011 pre-upgrade o365e o365m KB2707377

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