Error message after you run the MOSDAL Support Toolkit: "The AD FS token has expired according to this computer's clock"

Article translations Article translations
Article ID: 2707377 - View products that this article applies to.
Expand all | Collapse all


After you run the Microsoft Online Services Diagnostics and Logging (MOSDAL) Support Toolkit, the Active Directory Federation Services (AD FS) diagnostics log contains the following error message:

The AD FS token has expired according to this computer's clock.

Note The AD FS diagnostics log is located here:
In addition, you may notice the following behavior when you sign in to Office 365 resources by using single sign-on (SSO)-enabled user ID credentials:
You receive the following error message from
"Organization could not sign you in."


This issue may occur if an on-premises time issue causes problems with the Microsoft Azure Active Directory (Azure AD) authentication system.


For more information about how to resolve the on-premises time issues that cause the SSO authentication failure, see the following Microsoft Knowledge Base article:
2578667 "Sorry, but we're having trouble signing you in" and "80045C06" error when a federated user tries to sign in to Office 365, Azure, or Windows Intune


Still need help? Go to the Office 365 Community website or the Azure Active Directory Forums website.


Article ID: 2707377 - Last Review: July 9, 2014 - Revision: 14.0
Applies to
  • Microsoft Azure
  • Microsoft Office 365
  • Windows Intune
  • CRM Online via Office 365 E Plans
  • Microsoft Azure Recovery Services
  • Office 365 Identity Management
o365 o365a mosdal4.5 o365022013 o365e o365m KB2707377

Give Feedback


Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from