Error message after you run the MOSDAL Support Toolkit: "The AD FS token validity period is too short"

Article ID: 2707378 - View products that this article applies to.

Not sure what release of Office 365 you're using? Go to the following Microsoft website:
Am I using Office 365 after the service upgrade?
(http://office.microsoft.com/redir/HA103982331.aspx)
Expand all | Collapse all

PROBLEM

After you run the Microsoft Online Services Diagnostics and Logging (MOSDAL) Support Toolkit, the Active Directory Federation Services (AD FS) diagnostics log contains the following error message:

The AD FS token validity period is too short.

Note The AD FS diagnostics log is located here:
\Admin_Applications\SSO_Diagnostic_Tests\ADFSDiagnostic.txt
In addition, you may notice the following behavior when you sign in to Office 365 resources by using single sign-on (SSO)-enabled user ID credentials: :
You receive the following error message from login.microsoftonline.com:
"Organization could not sign you in."
Back to the top | Give Feedback

CAUSE

This issue may occur if the AD FS 2.0 Security Assertion Markup Language (SAML) token validity period is too short.
Back to the top | Give Feedback

SOLUTION

For more information about how to resolve this issue, see the following Microsoft Knowledge Base article:
2578667
(http://support.microsoft.com/kb/2578667/ )
"Your organization could not sign you in to this service" error and "80045C06" error code when a federated user tries to sign in to Office 365
Back to the top | Give Feedback

MORE INFORMATION

Still need help? Go to the Office 365 Community
(http://community.office365.com/)
website.
Back to the top | Give Feedback

Properties

Article ID: 2707378 - Last Review: May 15, 2013 - Revision: 6.0
Applies to
  • Microsoft Office 365 for enterprises (pre-upgrade)
  • Microsoft Office 365 for education  (pre-upgrade)
  • Windows Azure Active Directory
Keywords: 
o365 o365a mosdal4.5 o365062011 pre-upgrade o365e o365022013 after upgrade o365m KB2707378
Back to the top | Give Feedback

Give Feedback

 
Back to the topBack to the top