Article ID: 2707378 - View products that this article applies to.
Expand all | Collapse all

PROBLEM

After you run the Microsoft Online Services Diagnostics and Logging (MOSDAL) Support Toolkit, the Active Directory Federation Services (AD FS) diagnostics log contains the following error message:

The AD FS token validity period is too short.

Note This log is located at Admin_Applications\SSO_Diagnostic_Tests\ADFSDiagnostic.txt.

Additionally, you may notice the following behavior when you sign in to your Microsoft cloud service such as Office 365, Windows Azure, or Windows Intune by using a federated account:
You receive the following error message from login.microsoftonline.com:
"Organization could not sign you in."

CAUSE

This issue may occur if the AD FS Security Assertion Markup Language (SAML) token validity period is too short.

SOLUTION

For more information about how to resolve this issue, see the following Microsoft Knowledge Base article:
2578667 "Sorry, but we're having trouble signing you in" and "80045C06" error when a federated user tries to sign in to Office 365, Windows Azure, or Windows Intune

MORE INFORMATION

Still need help? Go to the Office 365 Community website or the Windows Azure Active Directory Forums website.

Properties

Article ID: 2707378 - Last Review: October 30, 2013 - Revision: 15.0
Applies to
  • Windows Azure
  • Microsoft Office 365
  • Microsoft Office 365 for enterprises (pre-upgrade)
  • Microsoft Office 365 for education  (pre-upgrade)
  • CRM Online via Office 365 E Plans
  • Windows Azure Recovery Services
Keywords: 
o365 o365a mosdal4.5 o365062011 pre-upgrade o365e o365022013 after upgrade o365m KB2707378

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com