Article ID: 2707379 - View products that this article applies to.
After you run the Microsoft Online Services Diagnostics and Logging (MOSDAL) Support Toolkit, the Active Directory Federation Services (AD FS) diagnostics log contains the following error message:
Note This log is located at Admin_Applications\SSO_Diagnostic_Tests\ADFSDiagnostic.txt.
The WS-Trust endpoint for Windows Integrated Authentication in the AD FS Metadata Exchange (MEX) document does not match the one registered with the Microsoft Office 365 authentication system.
Additionally, you may notice the following behavior when you sign in to your Microsoft cloud service such as Office 365, Microsoft Azure, or Windows Intune, by using a federated account:
You receive the following error message when you connect to the AD FS service:
"There was a problem accessing this site"
This issue may occur if one of the following conditions is true:
To resolve this issue, use one of the following methods, as appropriate for your situation.
Method 1: Reset the AD FS service endpoints to the default configurationFor information about how to make sure that the AD FS service endpoints are set up to support single sign-on (SSO) authentication, see the following Microsoft Knowledge Base article:
(http://support.microsoft.com/kb/2712957/ )Sign in to Office 365, Azure, or Windows Intune fails after you change the federation service endpoint
Method 2: Make sure that the AD FS service endpoint configuration is updated to Azure ADFor information about how to make sure that the AD FS service endpoint configuration metadata is updated to the Azure Active Directory (Azure AD), see the "How to update the configuration of the Office 365 federated domain" section of the following article:
(http://support.microsoft.com/kb/2647048/ )How to update or repair the settings of a federated domain in Office 365, Azure, or Windows Intune
Still need help? Go to the Office 365 Community
(http://community.office365.com/)website or the Azure Active Directory Forums
Article ID: 2707379 - Last Review: July 9, 2014 - Revision: 21.0