Article ID: 270845
IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/256986/EN-US/ )Description of the Microsoft Windows Registry
When you attempt to install Microsoft Reader, you may experience one or more of the following symptoms:
This behavior can occur if any of the following conditions are true:
To resolve this issue, use the following methods in the order in which they are presented.
Uninstall Microsoft ReaderTo uninstall Microsoft Reader:
Delete the Microsoft Reader registry keysWARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
To delete the Microsoft Reader registry keys:
Clean Boot the ComputerTo clean boot the computer, use the appropriate method for your version of Microsoft Windows.
Microsoft Windows 98
192926NOTE: To restore your original Startup options, click Normal Startup on the General tab in System Configuration Utility.
(http://support.microsoft.com/kb/192926/EN-US/ )How to Perform Clean-Boot Troubleshooting for Windows 98
Microsoft Windows 95
Download Microsoft ReaderDownload and install the latest version of Microsoft Reader from the following web site:
http://www.microsoft.com/Reader/downloads/After you download the file, double-click the file to install Microsoft Reader.
If the issue continues to occur, proceed to the next method.
Download and Install the Latest Version of Internet ExplorerTo download and install the latest version of Internet Explorer, visit the following Microsoft Web site:
Article ID: 270845 - Last Review: June 19, 2014 - Revision: 2.0