Outlook Support diagnostic - Full, medium, lite version details

Article ID: 2708641 - View products that this article applies to.
Expand all | Collapse all


The Outlook Support Diagnostic displays the following prompt prior to executing any scripts.

Collapse this imageExpand this image
The screen shot for the "Data Collection Options" page in the Outlook Support Diagnostic.

If you select the Full option, all available scripts are run. If you click the Custom option, you can then choose between Medium and Lite versions of the diagnostic.

Collapse this imageExpand this image
The screen shot after you click the Custom option on the "Data Collection Options" page.

The More Information section provides a table of the data collected when you select the Full, Medium, or Lite option in the Outlook Support Diagnostic.

More information

Collapse this tableExpand this table
Diagnostic output file collectedFullMedLite
3rd_party_addins.txt x x
msft_addins.txt x x
3rd_party_Modules.txt x x
Autodiscover.xml, AutodiscoverSettings.txt x x
Autoruns.htm, Autoruns.xml x
BitsClient_bitsadmin-list-allusers-verbose.txt, BitsClient_reg.txt x x
DelegateInfo.txt x x
EnvironmentalVariables.txt x
evt_Application.csv, evt_Application.evtx, evt_Application.txt x x
evt_BitsClient-Operational_evt_.csv, evt_BitsClient-Operational_evt_.evtx, evt_BitsClient-Operational_evt_.txt x x
evt_System.csv, evt_System.evtx, evtx_System.txt x x
GPResult.htm, GPResult.txt x x
Hotfixes.csv, Hotfixes.htm, Hotfixes.txt x x
IE_Proxy_Settings.txt x x
Installed_Products.csv x x
Junkmail_Settings.txt x x
Module_Signature_Status.txt x x
OCAT_Report.html, OCAT Results.xml, OCAT_Results.xml.log x x x
Outlook_Configuration_Summary.txt x x x
Processes.txt x x
Registry export files, filenames beginning with "reg" (see article 2680810 for filenames) x x
Roiscan.log x x
SMB-Info.txt x
File version details, filenames beginning with "sym" (see article 2680810 for filenames) x x
sym_Outlook_Process.csv, sym_Outlook_Process.txt x x
TcpIp-Info.txt x
In addition to the files collected, the Outlook Baseline runs rules to detect known configuration issues. The list of rules that are run is consistent across Full, Medium, and Lite.


Article ID: 2708641 - Last Review: September 3, 2013 - Revision: 7.0
Applies to
  • Microsoft Outlook 2013
  • Microsoft Outlook 2010
  • Microsoft Office Outlook 2007
  • Microsoft Office Outlook 2003

Give Feedback


Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com