Cannot set "Country/region" of a user mailbox to "Curaçao," "Bonaire, Sint Eustatius and Saba," or "Sint Maarten (Dutch part)" by using the Exchange Management Console on an Exchange Server 2010 server

Article ID: 2708880 - View products that this article applies to.
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SYMPTOMS

On a Microsoft Exchange Server 2010 server that is running Windows Server 2008 or Windows Server 2008 R2 and that has hotfix 2604521 installed, one of the following scenarios occurs.

Scenario 1
You try to use the Exchange Management Console to set the Country/region attribute of a user mailbox to one of the following countries or regions:
  • Curaçao
  • Bonaire, Sint Eustatius and Saba
  • Sint Maarten (Dutch part)
In this situation, the country options are not displayed.

Scenario 2
Consider the following scenario:
  • You have hotfix 2607863 installed on an Exchange Server 2010 server.
  • You use the Active Directory Users and Computers MMC snap-in to set the Country/region attribute of a user account to one of the following countries or regions:
    • Curaçao
    • Bonaire, Sint Eustatius and Saba
    • Sint Maarten (Dutch part)
  • You try to use the Exchange Management Console to view the Country/region attribute of the user mailbox.
In this scenario, you receive the following error message:
The properties on %useraccount% have invalid data. If you click 'OK', default values will be used instead and will be saved if you do not change them before hitting 'Apply' or 'OK' on the property page. If you click 'Cancel' the object will be displayed read-only and corrupted values will be retained. The following values have invalid data: CountryOrRegion

CAUSE

This issue occurs because Exchange Server 2010 does not handle the new countries or regions correctly.

RESOLUTION

To resolve this issue, install the following update rollup:
2685289 Description of Update Rollup 3 for Exchange Server 2010 Service Pack 2

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
2667912 You cannot set the "Country/region" attribute of a user mailbox to "Curaçao," "Bonaire, Sint Eustatius and Saba," or "Sint Maarten (Dutch part)" by using the Exchange Management Console on an Exchange Server 2007 server
2604521 An update is available to update the country codes of Curaçao, of Bonaire, Sint Eustatius and Saba, or of Sint Maarten (Dutch part) in Windows Vista, in Windows Server 2008, in Windows 7 or in Windows Server 2008 R2
2607863 You cannot set the "Country/region" attribute of a user account to "Curaçao," "Bonaire, Sint Eustatius and Saba," or "Sint Maarten (Dutch part)" in Windows Vista or in Windows Server 2008

Properties

Article ID: 2708880 - Last Review: June 27, 2012 - Revision: 2.0
APPLIES TO
  • Microsoft Exchange Server 2010 Service Pack 2, when used with:
    • Microsoft Exchange Server 2010 Enterprise
    • Microsoft Exchange Server 2010 Standard
Keywords: 
kbqfe kbfix kbsurveynew kbexpertiseinter KB2708880

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