Viewing a service on System Center 2012 App Controller as a self-service user may fail with a “Retrieved data is incomplete” warning

Article ID: 2709415 - View products that this article applies to.
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On System Center 2012 App Controller, a self-service user is unable to view a service that includes a computer tier with a load balancer. When the user attempts to view the service in App Controller, they receive a “Retrieved data is incomplete” warning. Viewing the details of the warning displays the following message:

Category: Warning
Message: Retrieved data is incomplete.
Details: Category: Critical
Message: Microsoft.SystemCenter.CloudManager.Providers.ProviderException
Description: An unexpected error from VMM was encountered while processing the request.
Details: Category: Critical
Message: 11418–ObjectsInaccessible
Description: You do not have permission to access one or more of the objects required by this operation.
Web error status: UnknownError
Web response description: Internal Server Error
Web response status code: InternalServerError


This is a known issue in System Center 2012 App Controller.


To resolve this issue, install Update Rollup 2 for System Center 2012 by following the steps documented in the following knowledge base article:

KB2706783 - Description of Update Rollup 2 for System Center 2012 (

To workaround this issue, perform one of the following steps:

· To view the service in App Controller, logon to App Controller using an account that’s a member of the Administrators role.


· To view the service as a self-service user, use the VMM console.
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.


Article ID: 2709415 - Last Review: July 25, 2012 - Revision: 2.2
Applies to
  • Microsoft System Center 2012 App Controller
kbtshoot KB2709415

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