Article ID: 2709654 - View products that this article applies to.
Not sure what release of Office 365 you're using? Go to the following Microsoft website:
Am I using Office 365 after the service upgrade?
You cannot turn on or turn off the email mobile access feature in the Microsoft Office 365 portal. Additionally, you receive the following error message:
We cannot load this at the moment
When the Mobile access page loads, this page connects to Microsoft Exchange Online. Then, the page calls the following Windows PowerShell cmdlets:
Get-ActiveSyncMailboxPolicy -identity Default
Get-ActiveSyncOrganizationSettings | fl DefaultAccessLevel
Therefore, this problem occurs for one of the following reasons:
Before you follow the steps, try to turn on or turn off the email mobile access feature again. If the problem continues after 24 hours, follow these steps to resolve the problem:
For more information about how to set up mailbox policies, go to the following Microsoft TechNet websites:
Still need help? Go to the Office 365 Community