Article ID: 2709710 - View products that this article applies to.
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Actual mobile device security behavior does not reflect the settings in device security settings in the Microsoft Office 365 portal. Specifically, one or more of the following settings do not behave as expected for users:
This issue occurs for one of the following reasons:
To identify the cause, follow these steps:
To resolve this issue, use one of the following methods, as appropriate for your situation.
Set the Default Exchange ActiveSync mailbox policy as the default policyTo set the Default Exchange ActiveSync mailbox policy as the default policy, follow the steps on the following Microsoft website:
Change an ActiveSync Device Policy
Set Default Exchange ActiveSync mailbox policy for a single userTo set the Default Exchange ActiveSync mailbox policy for a single user, follow the steps on the following Microsoft website:
Assign an Exchange ActiveSync Device Policy to a User Mailbox
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