Troubleshoot issues running Netflix streaming video in Internet Explorer

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Article ID: 2710013
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Summary

Watching Netflix streaming media using Internet Explorer requires that you install Microsoft Silverlight. At times you may see issues when watching Netflix streaming media or installing Silverlight. You may experience one or more of the following issues:
  • You may be prompted to install Silverlight even though Silverlight is already installed
  • You may be unable to view streaming media from Netflix 
  • You may be unable to install or uninstall Silverlight

The most common issue is that you’re not running the latest version of Silverlight and you may be using a 64-bit version of Windows or Internet Explorer, or your installation of Silverlight has become corrupt.

Resolution

First Step:

The very first thing to do is to make sure you’re running the most current version of Silverlight. To do this, follow these steps:
  1. Click Start and type Silverlight in the Search box, and then click Microsoft Silverlight from the list of programs

    For Windows XP users, click Start, All Programs, and then click Microsoft Silverlight
  2. On the About tab, see the version number listed beside the Silverlight logo
  3. The version should be 5.0.61118.0 or higher
If the installed version is not version 5.0.61118.0 or higher, install the latest version from the link below:
http://www.microsoft.com/getsilverlight/get-started/install/default.aspx

If you try to install Silverlight and there are errors during the install, your current installation may be corrupt and you may need to clean the corrupt uninstall. To do this automatically, click the Fix it button below and follow the instructions:


Silverlight cleanup
Microsoft Fix it

If you want to fix this issue yourself, follow the steps at the bottom of the following KB article:

If you have the correct version of Silverlight installed, and you are still having issues, try these troubleshooting steps to correct any issues:

Method 1: Log on as an Administrator on Windows 7 and Windows Vista

Method 2: Make sure the Time and Date are set correctly

Method 3: Turn off InPrivate web browsing

Method 4: Add Netflix to your trusted sites in Internet Explorer

Method 5: Ensure Application Storage is enabled

Method 6: Clear the Silverlight temporary files (Windows 7 and Windows Vista)

Method 7: Clear the Silverlight temporary files (Windows XP only)

Method 8: Perform a clean reinstall of Silverlight


Need more help?

Get help from the Microsoft Community online community, search for more information on Microsoft Support or Windows Help and How To, or learn more about Assisted Support options.

To get help from Netflix, see https://contactus.netflix.com/contactus


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Article ID: 2710013 - Last Review: October 3, 2012 - Revision: 6.1
Keywords: 
KB2710013

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