Error printing from Outlook 2003 "The system cannot find the file specified"

Article ID: 2711221 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • You establish a Terminal Services session to a Windows Server 2008- or Windows Server 2008 R2-based terminal server that has Windows Internet Explorer 9 installed.
  • You do not redirect a printer to the Terminal Services session.
  • You try to print a document to a network printer from Microsoft Office Outlook 2003.
In this scenario, the printer does not print the document. Additionally, the following error message is displayed:
The system cannot find the file specified.

CAUSE

This issue occurs because the FOLDERID_FONTS value points to an incorrect directory. The value should point to the following directory:
C:\Windows\Fonts

However, the value points to the following directory instead:
C:\Users\%username%\Windows\Fonts

RESOLUTION

To resolve this issue on a Windows Server 2008 R2-based terminal server, install the following hotfix:
2646168 "The system cannot find the file specified" error message when you print a document on a Windows Server 2008 R2-based terminal server  
To resolve this issue on a Windows Server 2008-based terminal server, install the following hotfix: 
2656827 "The system cannot find the file specified" error message when you print a document on a Windows Server 2008-based terminal server
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Properties

Article ID: 2711221 - Last Review: May 8, 2012 - Revision: 2.0
APPLIES TO
  • Microsoft Office Outlook 2003
Keywords: 
KB2711221

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