A user cannot use a Group Chat client to connect to a Group Chat server in an Office Communications Server 2007 R2 environment that contains a resource forest and a trusted account forest

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Article ID: 2711265 - View products that this article applies to.
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Symptoms

Consider the following scenario:
  • You have a Microsoft Office Communications Server 2007 R2 environment that contains a resource forest and a trusted account forest.
  • You deploy a Group Chat server in the resource forest.
  • You create a user account in the resource forest. This user account is disabled in the resource forest.
  • You associate the user account with another user account in the trusted account forest.
  • You enable the user account in the resource forest for Office Communications Server 2007 R2.
  • You install the update that is mentioned in Microsoft Knowledge Base (KB) article 2647090 in the environment.
  • A user tries to use the account to sign in to a Group Chat client.
In this scenario, the Group Chat client cannot connect to the Group Chat server.

Resolution

To resolve this issue, install the following cumulative update:
2728998 Description of the update for Office Communications Server 2007 R2 Group Chat server: July, 2012

More information

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
2647090 Description of the cumulative update for Office Communications Server 2007 R2 Group Chat server: January, 2012
For more information about how to deploy Office Communications Server 2007 R2 in a multiple forest environment, go to the following Microsoft website:
How to deploy Office Communications Server 2007 R2 in a multiple forest environment
For more information about how to create disabled user accounts for Office Communications Server 2007 R2, go to the following Microsoft website:
How to create disabled user accounts for Office Communications Server 2007 R2
For more information about how to deploy Office Communications Server 2007 R2 in a resource forest topology, go to the following Microsoft website:
How to deploy Office Communications Server 2007 R2 in a resource forest topology

Properties

Article ID: 2711265 - Last Review: September 6, 2012 - Revision: 2.0
Applies to
  • Microsoft Office Communications Server 2007 R2 Group Chat
Keywords: 
kbqfe kbsurveynew kbfix kbexpertiseinter KB2711265

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