OL2000: Error Message: Failed to Register a VB Script DLL

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Article ID: 271141 - View products that this article applies to.
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Symptoms

After you install Microsoft Office 2000 and start Outlook, you may receive the following error message:
Failed to register a VB Script DLL. Reinstall or run Regsvr32.exe Vbscript.dll to self register. The key "DisplayName" is either missing or has an incorrect value. [File c:\Program Files\Microsoft Office\Office\Forms\1033\CNFRES.CFG, Section Description]

Resolution

To resolve this issue, quit all programs, and then follow these steps:
  1. Click Start, click Run, type command in the Open box, and then click OK.
  2. At the MS-DOS prompt, type cd\windows\system, and then press ENTER.
  3. At the next prompt, type regsvr32 vbscript.dll, and then press ENTER.
  4. After you receive the following message, type exit at the prompt, and then press ENTER:
    Dll register server in vbscript.dll succeeded.
  5. Restart your computer, and then start Outlook.
If Outlook does not start, follow these steps:

NOTE: Because there are many different versions of Windows, these steps may be slightly different for the version that you are using. Consult the Help files for assistance.
  1. Click Start, point to Find, and then click Files or Folders.
  2. In the Named box, type vbscript.dll, click to select the Include Subfolders check box, and then click Find Now.
  3. Right-click Vbscript.dll in the search results window, and then click Rename. Rename the file to Vbscriptdll.old.
  4. Close the Find Files window.
  5. Start any other Office program, and then click Detect and Repair on the Help menu.
  6. Insert your Office CD-ROM into your CD-ROM drive, and then follow the instructions that you receive.
NOTE: If you have custom forms please back them up before you proceed. You will need the Office/Outlook 2000 CD.
  1. Click Start, point to Find, and then click Files or Folders.
  2. In the Named box, type 1033, click to select the Include Subfolders check box, and then click Find Now.
  3. Right-click 1033 in the search results window, and then click Rename. Rename the file "Old1033" and press ENTER.
  4. Close the Find Files window.
  5. Open Outlook. It will report that the forms feature is not installed.
  6. Click to install it from the Office 2000 CD.
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Properties

Article ID: 271141 - Last Review: June 19, 2014 - Revision: 1.0
Applies to
  • Microsoft Outlook 2000 Standard Edition
Keywords: 
kbprb KB271141

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